Job title: Merchant Growth Manager
Job type: Permanent
Emp type: Full-time
Industry: Technology
Functional Expertise: Finance Marketing Sales & Marketing Technology
Skills: Merchant Growth Manager Marketing Manager Sales Manager Fintech
Salary type: Monthly
Salary from: ZAR 35,000.00
Salary to: ZAR 45,000.00
Location: Johannesburg
Job published: 10-07-2026
Job ID: 39417

Job Description

THE OPPORTUNITY THAT AWAITS YOU

As the Merchant Growth Manager, you will take ownership of an established portfolio of merchants, driving revenue growth, product adoption and long-term commercial success. Acting as a trusted advisor to your merchants, you will identify opportunities to expand their use of the platform while ensuring they maximise value from the available payment and growth solutions. Our client develops innovative, scalable payment solutions that make transactions more rewarding, seamless and impactful for both merchants and customers. With a strong culture of collaboration, innovation and continuous improvement, this is an opportunity to work alongside passionate professionals who are redefining the payments landscape. If you enjoy combining commercial thinking with relationship management and want to make a measurable impact on business growth, this role offers the platform to do exactly that.

YOUR KEY RESPONSIBILITIES

Key responsibilities include:

  • Take ownership of merchants following onboarding, ensuring successful activation and adoption of products and services.

  • Drive merchant revenue growth through strategic upselling, cross-selling and increased product utilisation.

  • Identify opportunities to improve merchant performance using customer incentives, loyalty programmes and payment solutions.

  • Build and maintain strong relationships with merchants, becoming their trusted commercial advisor.

  • Conduct regular business reviews, analysing performance trends and recommending growth strategies.

  • Re-engage dormant or underperforming merchants through targeted activation plans.

  • Collaborate with internal Product, Operations and Regional teams to deliver an exceptional merchant experience.

  • Capture accurate merchant activity, forecasts and pipeline updates within CRM systems.

  • Monitor portfolio performance, identify potential churn risks and implement retention strategies.

  • Provide market feedback and merchant insights to support continuous product improvement.

OUR REQUIRED EXPERTISE

  • Proven experience in Sales, Account Management, Customer Success or Business Development.

  • Experience within fintech, payments or financial services is highly advantageous.

  • Strong commercial acumen with the ability to identify and execute revenue growth opportunities.

  • Experience managing and growing client or merchant portfolios.

  • Understanding of retail and hospitality environments would be beneficial.

  • Excellent relationship-building, negotiation and stakeholder management skills.

  • Strong analytical skills with the ability to interpret performance data and recommend commercial actions.

  • Experience using CRM platforms and reporting tools.

  • Self-motivated with the ability to work independently in a remote or hybrid environment.

  • Excellent communication, presentation and problem-solving skills.

YOUR REWARD

  • Competitive salary package.

  • Opportunity to join a fast-growing fintech business making a meaningful impact in the payments industry.

  • Exposure to innovative payment technologies and commercial growth initiatives.

  • Collaborative, high-performance culture with opportunities for professional development.

  • Hybrid/remote working environment.

 

For more roles, please have a look at our website (www.60degrees.com) or follow us on LinkedIn (https://www.linkedin.com/company/10287263/).