JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

1.0. BASIC FUNCTION:

A Business Analyst is responsible for bridging the gap between IT and business using data analytics

and system knowledge to assess processes, determine requirements, and deliver recommendations and

reports to stakeholders. This role focuses on functional system requirements and business process

improvements across the project and system lifecycle.

The Business Analyst will work closely with developers and system architects to ensure business

needs are accurately interpreted and solutions are aligned with organisational goals.

2.0. KEY PERFORMANCE AREAS:

• Requirements Elicitation and Analysis

• System Integration and Testing Support

• System Support

• Project Management and Implementation Support

• Change Management

3.0. DUTIES AND RESPONSIBILITIES:

3.1. Requirements Elicitation and Analysis:

• Engage with business stakeholders to understand their needs, objectives, and challenges,

translating these into clear and comprehensive functional requirements and business process

documentation.

• Elicit requirements using techniques such as interviews, workshops, document analysis,

surveys, site visits, and business process descriptions.

• Analyse existing processes and systems to identify gaps and opportunities for improvement,

recommending appropriate enhancements.

• Document and communicate business needs and functional requirements clearly to

stakeholders, IT teams, and leadership through reports, documentation, presentations, and

meetings.

• Utilize UML (Unified Modelling Language) diagrams, process flows, and user stories to clearly

capture and document business requirements and system processes.

• Develop and maintain Entity Relationship Diagrams (ERDs) to represent data models and

relationships within business systems.

• Create use case diagrams to illustrate system interactions and define functional requirements

for stakeholders and development teams.

• Collaborate with stakeholders to ensure requirements are accurately captured through detailed

documentation, including user stories and process flows.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

• Work collaboratively with developers and system architects to validate feasibility, ensure

accurate understanding of business requirements, and align solutions with technical

capabilities.

3.2. System Integration and Testing Support:

• Act as a liaison between business stakeholders and technical teams to ensure alignment on

requirements and solutions.

• Support system integration initiatives by providing business input and validation during

integration efforts.

• Coordinate and assist in testing activities, including system testing and user acceptance testing

(UAT), ensuring solutions meet business requirements.

• Help troubleshoot and validate issues identified during testing phases.

• Interpret API documentation for business understanding and support in integration discussions.

• Assist with basic system configuration and setup activities where applicable, ensuring

alignment with business requirements and project objectives.

• Support/Facilitate post-deployment testing activities to ensure the system operates as expected

and meets business requirements.

3.3. System Support:

• Provide business-side support for system functionality and assist in troubleshooting issues

related to data integrity and business processes.

• Perform data validation and basic analysis using SQL queries, stored procedures and reports.

• Assist in defining and validating front-end business rules and workflows for user interfaces

(e.g., WPF screens).

• Develop and maintain business-facing documentation such as user manuals, system usage

guidelines, and process documentation.

• Assist with system configuration and maintenance tasks where applicable to support smooth

and continuous business operations.

3.4. Project Management and Implementation Support:

• Support project planning activities, including gathering business needs, assisting with scope

definition, and identifying key milestones.

• Work with cross-functional teams to support system implementation, process improvement

initiatives, and deployment activities.

• Drafting and/or edit of HTML files where minor updates to system interfaces or documentation

are required.

• Support the review, editing, and basic configuration of WPF (Windows Presentation

Foundation) workflows to ensure alignment with business process requirements.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

• Provide training and support to end-users to promote system adoption and effective use of new

solutions.

• Facilitate /Assist with deployment governance and control by ensuring adherence to established

deployment protocols, risk mitigation strategies, and change management procedures.

• Assist in the preparation and tracking of project scorecards to monitor project progress, identify

risks, and ensure alignment with objectives.

• Coordinate and facilitate user acceptance surveys to gather feedback on system performance,

identify issues, and ensure successful system adoption.

3.5. Change Management:

• Participate in the change management process by analysing business impacts and assisting with

the implementation of operational changes.

• Evaluate risks associated with proposed changes and recommend mitigation strategies.

• Foster stakeholder engagement by building strong relationships and tailoring communication

to diverse audiences.

4.0. MINIMUM QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in Informatics, Industrial Engineering, Information Systems or a related

field.

• Relevant certifications such as Entry Certificate in Business Analysis (ECBA), Certification of

Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP),

Agile Analysis Certification (AAC) or similar are advantageous.

• Project management-related qualifications, such as CAPM, PMP, or Agile certifications, would

be advantageous.

5.0. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Analytical Thinking and Problem-Solving: Ability to critically assess information, diagnose

issues, and propose effective solutions.

• Communication Skills: Exceptional written and verbal communication skills, with the ability

to communicate effectively with both technical and non-technical audiences.

• Technical Acumen: Good understanding of IT systems and concepts, with the ability to

collaborate effectively with developers, architects, and testers.

• Detail-oriented: Strong attention to detail to ensure accuracy and thoroughness in analysis and

documentation.

• Interpersonal Skills: Ability to build strong working relationships across business and IT

teams.

• Adaptability: Ability to work in dynamic environments and adapt to changing priorities.

• Project Management: Strong organisational skills to manage multiple initiatives and

deadlines.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

• Ability to work effectively in a high-stress, high-paced environment.

• High emotional intelligence (EQ), with the ability to navigate complex interpersonal dynamics

and remain composed under pressure.

• SQL scripting, query development, and the creation or modification of stored procedures and

triggers for data validation and analysis.

• Ability to read and interpret API documentation to support business integration needs.

• Understanding of data models, relational databases, and data mapping concepts.

• Proficient in creating business and functional requirements documentation.

• Experience using API testing tools (e.g., Postman, Swagger) for validation and understanding

of integrations.

• Exposure to WPF (Windows Presentation Foundation) or similar front-end frameworks is

advantageous.

• Basic understanding of HTML for editing and maintaining user-facing system content or

documentation.

6.0. WORK EXPERIENCE REQUIRED:

• 4+ years of experience in business analysis, systems analysis, or a related role.

• Experience working with business process modelling, data analysis, and requirements

documentation.

• Experience supporting system integration projects and working alongside development and system

architecture teams.

• Familiarity with Agile and/or Waterfall project delivery methodologies.

• Experience in the telecommunications industry is advantageous.

• Experience working with Zendesk and/or Splynx systems is advantageous.

---------------------------------------------------------------------------------------------------------------------------- I, ________________________________________________ acknowledge and accept the above job description and specification. _____________________ _________________ EMPLOYEE DATE ____________________ _________________ MANAGER DATE

BrightRock is looking for a permanent Data Analytics Developer.

Are YOU it? BrightRock is a dynamic and vibrant player in South Africa’s life insurance industry. We’re passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We’re applying these same principles to life insurance cover to create products that better meet our clients’ needs. Our needs-matched life insurance is a first in the industry – it’s made just for you at the start, and changes as your life changes.

What you’ll be doing if you get the job:

As a member of our team, the primary focus of your role is developing data analytics solutions. Using various data analysis methods, help improve business intelligence and support strategic decisions, benefiting customer experiences. Working alongside business analysts and software developers in our ICT team, and highlighting the importance of data in enhancing our insurance products. The required skills are valuable in creating data-focused strategies that contribute to the business's growth and success.

Who’ll you report to:

You’ll be based within our Information and Communication Technology division at our Sandton ,

Johannesburg head office. You’ll report to the ICT Manager: Development.

Your qualifications and experience:

• You must have passed Grade 12 / Matric with an achievement symbol of no less than C for higher grade Maths

• You must have Bachelor’s degree in data science, computer science, or relevant field

• Advanced certifications in SQL, Power BI, data analysis, or related fields (beneficial)

• You must have 3 to 4 years’ experience in data analytics with strong SQL and visualization skills

Your knowledge

• SQL, Power B.I and Power Apps, Access and Excel - Intermediate • Understanding of life insurance products and services is advantageous

Your outputs

• Design, develop, and maintain solutions utilising the appropriate tools and technologies. This includes creating dashboards, reports, and visualisations using tools like Power BI and SSRS, as well as applications such as Power Apps, Access, and Excel.

• Define requirements for data analytics projects and translate business needs into technical specifications.

• Performing data analysis and statistical modelling to identify trends and insights.

• Collaborate with cross-functional teams to define data requirements and to provide support.

• Conduct testing and validation of analytics solutions to ensure accuracy and reliability of results.

• Implementation of data analytics solutions, ensuring successful deployment and integration.

• Ensure data security and compliance with relevant governance standards.

• Demonstrating discipline in following established processes and procedures, ensuring consistency and adherence to standards

• Providing expert advice and guidance to stakeholders on ICT matters, offering recommendations and solutions to address their technology needs

• Identifying potential risks and vulnerabilities within ICT systems and processes, implementing risk mitigation strategies, and ensuring business continuity

Your skills and character traits:

• Proficiency in data analytic tools

• Attention to detail

• Analytical thinking

• Problem solving

• Time Management

• Effective Communication Skills (written, verbal/presenting and listening)

• Team player

• Innovative

• Stress Management

Your package and growth prospects:

BrightRock offers a competitive pay-package and, as a growing player in a major financial services

sector, excellent scope for future growth. This is a permanent position.

RESTRICTED INTERNAL USE ONLY

Job Title Solution Architect

Business Area Information Technology

Location Parktown, Johannesburg

Role reports to IT Executive: Enterprise Architecture

Number of direct reports 0

OFO code

Special Categories:

Critical role (succession planning required)

Yes

External Customer Facing role No

FAIS role No

Job Code ID Number (Sage system)

Date of Completion June 2020

Role profile approved by

Overall Job Purpose

To improve the current IT infrastructure, optimise business operations, and set the direction and

approach for integrating information applications and programs. This role is responsible for

cataloguing, developing, coordinating, communicating, maintaining, and enforcing overall enterprise

architecture models, representations, initiatives, capabilities, and components to adequately perform

the organisation's business and technology activities. Areas covered include the following:

infrastructure, data, workflow, integration, encompassing applications, hardware platforms, interfaces

with peripheral systems, internal and external checks and controls, and the evaluation of 3rd party

vendor solutions.

Key Accountabilities

Enterprise Architecture

• Evaluating internal functions, business development strategies, and IT processes and

suggesting improvements.

• Define the scope of programs that has been identified i.e “Suggesting ideas to reduce costs in

IT and business leadership”

• Ensuring the efficiency, security, and support of the organization's goals.

• Find ways in which to improve our IT department's functions so they support the business’

future goals

• Evaluate our systems engineering, talent recruiting and accounting models for discrepancies

or vulnerabilities

• Locate ways to reduce costs in IT and business leadership

• Identify ways to increase employee knowledge and skills to support future growth

• Provide business architecture and systems processing guidance

Solutions Architecture

• Review, interpret and respond to detailed business requirements specifications (BRS) to ensure

alignment between customer expectations, current or future ICT capability

• Ensure the operational readiness of the business units.

RESTRICTED INTERNAL USE ONLY

• Ensuring the standardization and re-use of architectural artefacts and avoiding duplication of

solutions

• Define roadmap to reach target architecture and drives implementation of the technical

architecture roadmap

• Use appropriate tools, including logical models of components and interfaces to contribute to

the development of systems architectures in specific business or functional areas

• Supports the IT Executive: Enterprise Architecture in driving the solutions architecture and end-

to-end solutions design

• Co-create IT architecture disciplines and frameworks that supports adaptability, scalability,

availability, and re-use

• To keep up-to-date with emerging technologies and architectural approaches and promote

alignment between technology and business strategy

• Within the agreed enterprise architecture, define and design technology solutions to assist the

business in meeting their business objectives.

• Manage and maintain technology solutions and business continuity

• Works closely with the Development team to organise the development efforts

Solutions Design

• Produces detailed component specifications and translate these into detailed designs for

implementation using selected products.

• Within a business change programme, assists in the preparation of technical plans and

cooperates with business assurance and project staff to ensure that appropriate technical

resources are made available.

• Provides advice on technical aspects of system development and integration (including

requests for changes, deviations from specifications, etc.) and ensures that relevant technical

strategies, policies, standards and practices are applied correctly.

• Identify ways to increase employee knowledge by advising and providing consultation on

solutions proposed and available in the market. ie, scoping the gap and providing the priority

items to close that gap.

• Specifies and designs large or complex systems using appropriate design standards, methods

and tools.

• Reviews other systems designs to ensure selection of appropriate technology

• Assesses new requirements and makes design recommendations.

• Evaluates and undertakes impact analysis on major design options and assesses and manages

associated risks.

• Ensures that the system design balances functional, service quality and systems management

requirements

Technical Support

• Provide solutions in areas of disaster recovery, data integrity and security. Evaluate and

recommend software technologies in these areas, evaluate alternatives and analyse problems

• Support the creation and communication of program architecture guiding principles, strategic

technology standards, frameworks, and roadmaps

• Hands on design for a secure, efficient, and adaptable connected services model.

• Work closely with Applications Architects and Development groups to meet program

functional and non-functional requirements

RESTRICTED INTERNAL USE ONLY

• Support design reviews, gap analysis and assessments

• Support failure mode and performance management analysis processes

IT Environment

• Influence and enable the technology environment with best practice solutions

• Ensure that the solutions architectural capabilities are up to date and cost effective

• Engage with business and IT leaders to ensure that architecture roadmaps continually align

with business objectives

• Collaborate with IT management to suggest and guide innovation of new solutions software

and technologies aligned to best practices

IT Governance

• Adhere to the architectural governance framework in order to mitigate risk and abide by

requirements protocols

• Deliver software programs, applications, and third-party solutions to support the delivery of

business goals within the set IT standards

• Report architectural risks and suggest alternative and solutions

• Participates in the governance process for reviewing specific solutions to assure they are

properly leveraging program frameworks and standards.

Effective Communication and Stakeholder management

• Collaborates with key business stakeholders, marketing, production, and operations, sharing

insights to improve multichannel experiences, product development and needs identification

• Communicate requirements of any future infrastructure solutions, in collaboration with the

other IT capabilities

• Anticipates and responds appropriately to the needs, reactions and feedback of stakeholders

• Ensures that key business inhibiting capabilities are highlighted with a solution orientation

approach

• Regularly communicate with stakeholders in a thorough manner using appropriate and

effective communication tools

• Harnessing business improvements and optimisation to the IT business objectives

• Expresses opinions, information and key points of view clearly and assertively

• Is confident in conceptualising, building and presenting concepts and plans

• Create and sustain networks for best practices and insights across the architecture environment

so that multi-disciplinary approaches are leveraged

• Provides regular information and insights to improve the architect design and software

applications principles

Person Specification

Education:

• Bachelor’s degree in either Information Systems, Informatics or Computer Science or

Engineering (or equivalent work experience)

• Honours or master’s in information systems, Informatics, Computer Science or Engineering is

preferred

• TOGAF Framework or equivalent certification

Experience:

• At least 5 -7 years’ experience in an IT technical specialist role

RESTRICTED INTERNAL USE ONLY

• 5 - 7 years’ experience in a current solutions architect position in a sizable organisation;

preferably in banking or financial services industry preferred

• Experience creation and operations of IT solutions architecture roadmaps in a medium to

large division / company.

• Proven experience in adopting architecture and governance frameworks e.g. TOGAF or

Zachman

• Advanced experience in the design and implementation of complex computer systems

• Experience in code refactoring, design patterns, design-driven development, continuous

deployment, highly scalable applications, application security.

• Experience in pair programming, continuous integration, test-driven development &

incremental design.

• Project management experience

Knowledge and Skills:

• Sound knowledge of software development, with knowledge of Agile software development

process.

• Ability to write architectural design documents or review design documents provided by others.

• Good understanding of Node.js, Go, Ruby on Rails, Java, PHP, Perl, SQL, HTML, .Net, JavaScript

or CSS.

• In depth infrastructure knowledge including RESTful APIs, Single Sign On, LDAP, LAMP, Search

Technologies.

• Proficiency in implementing reliable, complex, secure, high performance and scalable solutions

from creation to production

• Ability to draft accurate documentation that supports the project management effort and

software development

• Demonstrates the ability to understand and interpret key technology platforms relative to PPS

• Knowledge of the technology elements that contribute to maturing the 4th Industrial

Revolution objectives; robotics, automation, digitalisation, artificial intelligence, etc.

Competencies:

• Sound problem solving and analytics skills

• Innovation orientation

• Business Acumen

• Persuading and Influencing

• Change navigation and adaptable

• Sound analytical, logical reasoning and business acumen.

• Sound planning, organising and execution skills.

• Sound communication (verbal and written) in English.

• Excellent customer relations skills and ability to work with demanding customers

React/Next j.s

Office: 010 446 5787 Gondwana Plus (Pty) Ltd Email: info@sebenza.taxi T/A Sebenza Website: sebenza.tech 2024 Platform: sebenza.taxi

Mid-Level React/Next.js Engineer Bryanston, Sandton, Johannesburg, South Africa | Development/TechOps | Full-

Time

About Sebenza At Sebenza, we are committed to driving excellence and empowering our people to

make meaningful contributions that impact our business and customers. We believe

in bridging skill gaps, creating opportunities for career growth, and fostering a culture

where innovation, collaboration, and continuous improvement thrive.

As we continue to grow, we are looking for a Mid-Level React/Next.js Engineer to

join our TechOps team.

Role Overview This role plays a key part in shaping the frontend experience of our platform, building

fast, reliable React/Next.js interfaces and working closely with our Laravel backend

team on API contracts. You will ship production features end-to-end, review PRs

from peers and junior engineers, and help debug issues across the browser and

Node/SSR stack.

Responsibilities • Builds and ships production features in React/Next.js end-to-end.

• Reviews frontend PRs from peers and junior engineers.

• Debugs production issues in the browser and on the Node/SSR side.

• Works with the Laravel backend team on API contracts.

Required • 3–5 years React, with at least 1–2 years on Next.js.

• TypeScript.

• Understands SSR, hydration, caching, and what actually runs where not just

client-side React.

• State management (Zustand, Redux, or Context at scale).

• Playwright (or equivalent E2E) tests.

• Linux command line.

• AWS basics: EC2, RDS, S3, IAM.

• Git.

Beneficial • Mobile development (React Native / Kotlin).

• Laravel or PHP — big plus.

• MySQL/MariaDB.

• BigQuery.

• PM2, Nginx, or Node process management in production.

Laravel Engineer

Office: 010 446 5787 Gondwana Plus (Pty) Ltd Email: info@sebenza.taxi T/A Sebenza Website: sebenza.tech 2024 Platform: sebenza.taxi

Mid-Level Laravel Engineer Bryanston, Sandton, Johannesburg, South Africa | Development/TechOps | Full-

Time

About Sebenza At Sebenza, we are committed to driving excellence and empowering our people to

make meaningful contributions that impact our business and customers. We believe

in bridging skill gaps, creating opportunities for career growth, and fostering a culture

where innovation, collaboration, and continuous improvement thrive.

As we continue to grow, we are looking for a Mid-Level Laravel Engineer to join our

TechOps team.

Role Overview This role plays a key part in driving the technical direction of our platform, mentoring

a team of talented developers, and working closely with product and design to ship

high-quality, scalable features. You will be an escalation point for the team,

unblocking developers, reviewing code, and helping own the reliability of our

platform.

Key Responsibilities

Technical Leadership & Team

• Build and ship production features in Laravel end-to-end.

• Review PRs from peers and junior engineers.

• Debug live production issues and escalate when needed.

• Respond to alerts, triage, apply fixes, or hand off with context.

• RESTful API development and integration with other APIs and systems.

Hands-On Development

• Coder by nature — design and write major production systems end-to-end as

primary author.

• Build robust, performant full-stack features using Laravel (backend) and

Vue.js / React / Next.js (frontend).

• Develop and maintain RESTful APIs and GraphQL endpoints consumed by

web and mobile clients.

• Write high-quality, well-tested code with a focus on PHPUnit, Pest, and

feature/integration testing.

• Optimise database queries (MySQL/MariaDB, BigQuery), caching strategies

(Redis), and background job processing (Laravel Queues, Horizon).

• Champion CI/CD pipelines, automated testing, and zero-downtime

deployments.

Laravel Engineer

Office: 010 446 5787 Gondwana Plus (Pty) Ltd Email: info@sebenza.taxi T/A Sebenza Website: sebenza.tech 2024 Platform: sebenza.taxi

Required Skills & Experience

Essential

• 3–5 years production Laravel (PHP) experience.

• PHPUnit / Pest testing.

• MySQL/MariaDB.

• Linux command line.

• AWS basics: EC2, RDS, S3, IAM.

• Git.

Highly Desirable

• Nginx.

• Redis.

• BigQuery.

• Grafana/Prometheus.

• Any React/Next.js exposure.