Job Description
THE OPPORTUNITY THAT AWAITS YOU
Our client is an innovative and rapidly scaling FinTech organisation that is transforming the way people engage with and access financial services, and they are hiring a Technical Support Developer. Through a technology-led approach, the business is delivering solutions that improve financial wellbeing while creating meaningful impact for customers across multiple markets.
Having established a strong presence locally, the organisation is entering an exciting phase of international growth. This expansion is creating opportunities for ambitious technology professionals who want to contribute to products that are making a real difference while supporting a business scaling both its platform and global footprint.
This is not a traditional support position. You'll be joining a high-performance technology team operating within a fast-paced scale-up environment where innovation, accountability, and continuous improvement are core to the company's success. You'll work alongside Engineering, Product, Client Success, and external technology partners to ensure critical systems remain stable, scalable, and performant.
We're specifically looking for individuals who thrive in growing businesses, enjoy taking ownership, and embrace the pace and ambiguity that comes with scale. If you're energized by solving complex technical problems, working across multiple technologies, and helping build something exceptional, this opportunity offers an exciting platform for growth and impact.
YOUR KEY RESPONSIBILITIES
As a Technical Support Developer, you will play an integral role in ensuring the stability, reliability, and performance of the organisation's applications, systems, and integrations. Working closely with Development, QA, DevOps, and Product teams, you will bridge the gap between technical operations and the wider business, ensuring issues are resolved efficiently and sustainably.
- Provide hands-on technical support across business-critical applications, platforms, systems, and integrations, ensuring minimal disruption to business operations and customers.
- Investigate, diagnose, and resolve technical incidents involving software applications, APIs, databases, and system integrations, identifying root causes and implementing effective solutions.
- Monitor application performance, system health, and operational alerts, proactively identifying risks before they impact customers.
- Manage technical incidents and service requests through Jira and related support platforms, ensuring SLA compliance and effective communication throughout the resolution process.
- Troubleshoot SQL-related issues, stored procedures, integrations, and data flow anomalies.
- Collaborate with Development teams to investigate defects, deploy fixes, and support product enhancements.
- Support platform upgrades, deployments, testing activities, and release processes.
- Conduct root-cause analysis and recommend improvements that strengthen platform stability and reduce recurring incidents.
- Create and maintain technical documentation, troubleshooting guides, and internal knowledge articles.
- Identify opportunities to improve support processes through automation, tooling enhancements, and operational efficiencies.
- Participate in a rotational standby function when required to support platform availability.
OUR REQUIRED EXPERTISE
Qualifications & Experience
- Degree or Diploma in Information Technology, Computer Science, Software Development, or a related field.
- 3-5 years' experience in Technical Support, Application Support, Software Support, Developer Support, or a similar technical environment.
- Strong experience working with C#, SQL, and relational databases.
- Experience troubleshooting complex software applications, integrations, APIs, and production-related incidents.
- Exposure to incident management, monitoring, and support tools such as Jira, Datadog, or similar platforms.
- Understanding of software development lifecycles, release management, and production support processes.
- Experience collaborating with Development, QA, Product, and DevOps teams.
- Previous exposure to FinTech, SaaS, product-led technology businesses, or high-growth technology environments would be highly advantageous.
Core Competencies
- Strong analytical and problem-solving capabilities.
- Ability to diagnose and resolve complex technical issues under pressure.
- Excellent communication skills with both technical and non-technical stakeholders.
- Highly organised with strong attention to detail.
- Proactive and solutions-focused mindset.
- Comfortable managing multiple priorities within a fast-moving environment.
- Naturally curious, with a passion for technology and continuous learning.
- Ability to work independently while contributing effectively to team objectives.
The Personality We're Looking For
This role will suit someone who enjoys the energy and pace of a scale-up environment. You are comfortable with change, enjoy taking ownership, and don't wait to be told what to do next. You thrive when solving problems, collaborating across teams, and contributing beyond your immediate responsibilities.
You're motivated by growth, innovation, and impact. You enjoy working in environments where ideas are welcomed, improvements are encouraged, and your contribution can directly influence both customer experience and business success.
YOUR REWARD
- Competitive salary package.
- Opportunity to join a rapidly growing FinTech organisation during an exciting phase of international expansion.
- Exposure to modern technology platforms, APIs, integrations, and cloud-based environments.
- Work alongside talented engineering and product professionals within a collaborative culture.
- Opportunity to contribute to products that positively impact people's financial wellbeing.
- A dynamic, high-growth environment where innovation, ownership, and continuous improvement are valued.
- Hybrid working model offering flexibility and autonomy.
- Genuine career growth opportunities as the business continues to scale locally and globally.
For more roles, please have a look at our website (www.60degrees.com) or follow us on LinkedIn