Job title: NOC Engineer - Tier 3
Job type: Permanent
Emp type: Full-time
Industry: Technology
Functional Expertise: Operations & Maintenance Technology
Salary type: Annual
Salary from: ZAR 200,000.00
Salary to: ZAR 300,000.00
Location: Stellenbosch, Western Cape
Job published: 29-07-2025
Job ID: 35228

Job Description

THE OPPORTUNITY THAT AWAITS YOU

 

Are you a network engineer with a passion for high-performance infrastructure and incident resolution?

A leading telecommunications provider is seeking a Configuration & Analysis Engineer to join their fast-paced operations environment.

In this role, you will handle critical escalations, resolve incidents, implement configuration changes, and support continuous network stability.

You’ll work closely with Tier 4 Engineers on advanced diagnostics and long-term improvements.

 

YOUR KEY RESPONSIBILITIES

 

  • Respond to and resolve complex support requests originating from Helpdesk, Field Operations, Sales, Infrastructure, and internal stakeholders.
  • Proactively monitor and manage network alerts to ensure rapid incident resolution and ongoing service stability.
  • Execute approved configuration changes, ensuring all modifications are properly logged and aligned with formal change-control protocols.
  • Monitor real-time network performance dashboards, assess alert severity, and implement immediate corrective measures where necessary.
  • Provide technical guidance and operational support to Field Operations teams when escalations or assistance are required.
  • Escalate unresolved or highly technical issues to Tier 4 Engineers or designated specialist teams, accompanied by clear documentation and context for efficient resolution.

 

 

OUR REQUIRED EXPERTISE

 

  • Matric / Grade 12 required.
  • Relevant networking certifications (e.g. CCNA, MTCNA, JNCIA) are advantageous.
  • Previous Tier 2 or Tier 3 experience in a NOC or ISP environment.
  • Strong incident management discipline, attention to detail, and ticket ownership.
  • Solid working knowledge of BGP, OSPF, MPLS, and core IP networking protocols (TCP/IP, DNS, DHCP).
  • Proficiency with routing and switching infrastructure.
  • Hands-on experience with hardware and platforms such as MikroTik, Juniper, Cambium, BDCOM, or Ubiquiti.
  • Intermediate understanding of RF fundamentals.

 

 

YOUR REWARD

 

  • Salary range: R200K – R300K CTC p.a.

 

 

For more roles, please have a look at our website (www.60degrees.com). or follow us on LinkedIn (https://www.linkedin.com/company/10287263/)