Store Operator – CTM (Branch name)

We are seeking a highly motivated, results-driven, entrepreneurial, and innovative Store Operator to oversee the day-to-day operations and sales performance of our store. This role requires a well- rounded individual capable of managing operations independently under pressure while delivering exceptional customer service and ensuring team success. Key Responsibilities:

1. Customer Service & Sales:

• Provide outstanding customer service by understanding client needs and offering product recommendations.

• Drive sales growth through proactive engagement, upselling, and building long-term client relationships.

• Manage and monitor product categories, ensuring accurate weekly stock counts and well- organized displays.

• Collaborate with the sales team to meet and exceed monthly performance targets (KPIs).

2. Operations & Inventory Management:

• Oversee stock levels, inventory processes, and warehousing operations to ensure seamless operations.

• Conduct regular stock audits in line with established procedures.

• Maintain product displays according to merchandising standards for an enhanced shopping experience.

3. Team Leadership & Administration:

• Lead, motivate, and develop the team to achieve operational excellence.

• Ensure compliance with administrative and operational protocols.

• Support the team with customer transactions and after-sales service to ensure customer satisfaction.

Minimum Requirements:

• Matric or equivalent qualification

• Entrepreneurial mindset and innovative thinking, with the ability to identify opportunities for growth.

• Responsible and accountable for achieving both operational and sales objectives.

• 2+ years of management experience within the retail environment (preferably within the group).

• Proficiency in SAP software and familiarity with Microsoft Excel and Word.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

• Deadline and results-driven, able to meet performance goals within set timelines.

• Fluent in English and Afrikaans with excellent communication and interpersonal skills.

• Proven success in sales with a passion for driving results.

• Ability to work independently and under pressure, maintaining focus in a fast-paced environment.

• Availability to work flexible hours, including weekends and public holidays. If you meet the above requirements and are ready to take on this exciting challenge, please submit your application …. (Contact details and closing date)

Intermediate to Senior Database Administrator Database Administrator: (1 Month Contract) Location: Remote / International Client Contract Duration: 1 Months Compensation: R110,000+ per month

About the Role We are seeking an experienced Database Administrator (DBA) to support an international client in managing and optimising their data infrastructure. The role will focus on workload management, performance tuning, cloud migration, and ensuring high availability of mission-critical systems. You will play a key role in migrating workloads to Amazon Redshift Serverless and ensuring the stability, security, and scalability of the database environment.

Key Responsibilities Database Administration & Optimisation Manage, monitor, and optimise database workloads for efficiency and performance. Implement query/workload management strategies across large datasets. Conduct performance tuning, indexing, and capacity planning. Data Integrity & Recovery Ensure data quality, integrity, and availability across systems. Manage disaster recovery, backup, and restoration processes. Troubleshoot and recover corrupted or lost data when required. Migration & Cloud Integration Lead and execute the migration of databases to Amazon Redshift Serverless. Design, test, and implement database migration strategies with minimal downtime. Collaborate with data engineers and cloud architects to optimise pipelines and integrations. Security & Compliance Implement and maintain database security policies and user access controls. Ensure compliance with international data standards and client-specific requirements. Collaboration & Support Work closely with application teams, data engineers, and stakeholders to support business needs. Provide technical documentation and knowledge transfer to internal teams. Troubleshoot and resolve complex database issues in a timely manner.

Required Skills & Experience Proven experience as a Database Administrator in enterprise environments (5+ years). Strong background in cloud database platforms (AWS Redshift, RDS, Aurora, or similar). Hands-on experience with migration projects to Amazon Redshift (ideally Serverless). Proficiency in workload management, query optimisation, and performance tuning. Strong knowledge of backup/recovery, replication, and high-availability setups. Familiarity with ETL/ELT processes and collaboration with Data Engineers. Solid understanding of security, compliance, and role-based access control. Excellent communication skills to engage with international clients and cross-functional teams. Nice to Have Experience with multi-region or international deployments. Knowledge of Python or scripting languages for automation. Exposure to data governance and quality frameworks. Why Join? Work on a high-impact international project. Exposure to leading-edge cloud technologies (Amazon Redshift Serverless). Collaborative environment with cross-functional global teams.

DIGICO ROLE PROFILE

Position : Project Management Administrator/ Executive Assistant Report To : Executive Location / Branch : Hybrid 2 Days in Office – Newlands Office We are seeking a highly organised and proactive individual to provide executive support while also fulfilling project management administration responsibilities. This hybrid role requires someone who can manage day-to-day executive assistant tasks as well as contribute to project coordination, reporting, and tracking. The main Key Responsibility Areas are as follows:

Project Management Administration

• Support the planning, execution, and monitoring of projects. • Assist with the preparation and distribution of project timelines, progress reports, and

dashboards. • Track deliverables and follow up with stakeholders to ensure deadlines are met. • Coordinate project-related meetings, compile minutes, and update action logs. • Maintain accurate project documentation and filing systems. • Provide administrative support to Project Managers and Executives in line with business

priorities. • Ensure compliance with reporting requirements and deadlines. • Facilitate effective communication across project teams and stakeholders. •

Executive & Administrative Support

• General secretarial support and assistance • Drafting of correspondence • Taking minutes • Preparation of presentations • Preparation and distribution of monthly reports • Maintaining filing systems (electronically and manually) • Assisting in compiling and preparing board packs for Board Meetings and ensuring that they are

delivered timeously • Diary management - coordination of meetings • Travel arrangements • Events planning and coordination • Assisting management with personal matters • Liaising and communicating with clients and executives in a professional manner • Document review and preparation • Refreshment and stationary stock maintenance • Company banking • Screening calls • Boardroom bookings • Assisting with Ad hoc tasks

Competencies:

The Personal Assistant must display the following critical competencies:

• Prioritisation and planning abilities • Strong communication and inter-personal skills • Ability to multitask and prioritise daily workload • Ability to work unsupervised • Quality oriented and of a meticulous nature • Strategic focus with keen understanding of business requirements and strong work ethic • Ability to work in a pressured, deadline-driven environment with strong focus on delivery • Innovative, dynamic self-starter • Excellent telephone skills • Honesty • Team Player • Time management • Discretion and confidentiality • Attention to detail • Resilience

Education & Qualifications:

• Matric. • Relevant tertiary qualification or certification in Administration, Project Management, or

Business Management (advantageous). • Extensive administration and executive support experience.

Skills Required:

Must have excellent typing skills and is required to have intermediate knowledge of the following:

• Microsoft Outlook • Microsoft Excel • Microsoft Word • Microsoft PowerPoint

Disclaimer: The above information on this role profile has been designed to indicate the general nature and level of work performed by employees within the specified role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned in this job.

Business Analyst

1 Job Title: Business Analyst

JOB IDENTIFICATION

1. JOB TITLE Business Analyst

2. DEPARTMENT Technology

3. REPORTING TO Systems Development Manager

4. INDIRECT REPORTING N/A

5. LOCATION Cape Town - Belville

6. CONTRACT TYPE Full Time Employment

JOB PURPOSE

The Business Analyst will be required to conduct the task of understanding business change needs, assessing the business impact of those changes, capturing, analysing and documenting requirements. To support the delivery of applications, the Business Analyst will be required to:

• Support the communication and delivery of requirements with relevant business stakeholder/s.

• Testing of software applications and supporting the business through change management, training and

monitoring.

• Monitoring the progress of systems projects.

• Support the business management team with management reporting.

• Support the business applications developed by the team.

Key Performance

Indicator (KPI)

Key Result Areas/ Outputs

Business Analysis

• Define and document business functions and processes.

• Consult with management and personnel to identify, define and document business needs and

objectives, current operational procedures, problems, input and output requirements, and

levels of systems access.

• Act as a liaison between end-users and information technology team in the analysis, design,

configuration, testing and maintenance of systems to ensure optimal operational performance.

• Analyse the feasibility of and develop requirements for new systems and enhancements to

existing systems; ensures the system design fits the needs of the users.

• Track and fully document changes for functional and business specifications; write detailed

universally understood procedures for permanent records and for use in training.

• Identify opportunities for improving business processes through information systems and/or

non-system driver changes; assist in the preparation of proposals to develop new systems

and/or operational changes.

• Plan, organise and conduct business process reengineering/improvement projects and/or

management reviews.

Version 1 – September 2023

Twizza Competency Leadership

Framework

Description of Demonstrated Competencies to be successful in this role:

Effective Communication Must be able to communicate at technical level with the team and at higher level when

dealing with business stakeholders.

• Research and prepare statistical reports using data from systems. Consolidate information into

cohesive and understandable correspondence or other written form for use in management

decision-making.

Project Management

• Project manage development projects.

Change Management

• Identify process change elements.

• Develop training material and conduct formal training sessions for end user.

• Provide technical assistance in training, mentoring, and coaching staff.

• Monitoring for optimal success of project.

Quality Assurance

• Participate in testing of new system functionality.

• Participate in user acceptance testing.

Monitoring and Support

• Administer IT systems.

• Monitoring and supporting Twizza applications.

Knowledge/ Experience

Core Business Knowledge/Experience

Degree or relevant qualifications

Degree B Eng (Industrial) (advantageous)

Diploma in Business Analysis (advantageous)

Diploma or experience in software development (advantageous)

4+ years experience in business analysis, process analysis

4+ years experience in business analysis activity related to the development of bespoke web or mobile

applications

Advanced excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)

SQL experience advantageous

FMCG experience advantageous

Experience with analysis and design of business reports advantageous

Dynamics NAV / Business Central experience advantageous

Valid drivers license – Code 08

Ability to develop a systematic understanding of business process and apply it to software solutions

Must be able to identify problems and facilitate problem solving with an analytical mindset and approach

Excellent ability to multi-task between multiple projects

Excellent analytical and planning skills

Ability to adapt to change and work in fast-paced environment with cross-functional teams

Excellent interpersonal and communication skills written and verbal

Version 1 – September 2023

Concise, accurate documentation of requirements.

Developing Partnerships Develop partnerships with team member and business stakeholders to ensure optimal

and effective collaboration and teamwork.

Drive for Excellence The ability to see where improvements can be made, and the willingness to keep

encouraging the change of systems or procedures to achieve those improvements.

Ensure delivery of quality solutions.

Attention to detail.

Problem Solving Strong analytical and technical skills to assess and solve problems.

We play to win Must enjoy challenges.

WORKING CONDITIONS (Office, on site, travel)

Office, Stakeholders, local travel • 100% office-based Cape Town offices, Belville

• Travel to other depots for work or functions as required

ORGANISATIONAL STRUCTURE

Systems Development

Manager

Business Analyst

Herotel Job: Senior Fibre Planner

Budget: R50k to R55K

Key Responsibilities

▪ Fibre Network Planning & Design ▪ Develop high-level and detailed fibre network designs (FTTH, FTTB, FTTx) using GIS and CAD tools. ▪ Conduct feasibility studies, route planning, and cost estimation for new deployments. ▪ Prepare low-level design (LLD) drawings, splice plans, and bill of quantities (BoQs). ▪ Review, update, and approve as-built documentation.

Project Coordination

▪ Collaborate with project managers, civil teams, and contractors to ensure plans are executable. ▪ Support procurement with accurate BoQs and materials planning. ▪ Provide technical input to tender documents and vendor evaluations.

Quality Assurance & Compliance

▪ Ensure designs meet Herotel’s technical standards, local regulations, and health & safety requirements. ▪ Perform quality checks on third-party and junior planner designs. ▪ Conduct site surveys and validate route feasibility.

Leadership & Mentorship

▪ Mentor and guide junior fibre planners and GIS technicians. ▪ Share best practices and contribute to building planning standards and methodologies. ▪ Support the planning team in troubleshooting complex design issues.

Requirements

Qualifications

▪ Diploma or Degree in Telecommunications, Civil Engineering, or related field. ▪ Relevant fibre network design certification (advantageous).

Experience

▪ 5+ years’ experience in fibre planning and design (FTTH/FTTB/FTTx). ▪ Proven track record in large-scale fibre rollouts. ▪ Strong knowledge of fibre optic technologies, network architecture, and splicing principles. ▪ Experience with GIS (QGIS/ArcGIS) and CAD software. ▪ Familiar with wayleave processes, municipal regulations, and compliance.

Skills & Competencies

▪ Excellent technical drawing and documentation skills. ▪ Strong problem-solving ability and attention to detail. ▪ Effective communication and collaboration skills. ▪ Ability to manage multiple projects simultaneously. ▪ Willingness to travel to project sites when required.

Brief The Database Administrator is responsible for the day-to-day maintenance, and administration of the organization's IT infrastructure and data systems. This includes managing databases, maintaining server and cloud environments and securing systems. The role requires hands-on work across a wide range of technologies to ensure operational stability, performance, and end-user satisfaction. Key Performance Areas:

• Database Administration (DBA) • Systems and Infrastructure Management • Security and Compliance • Incident Response and Troubleshooting • Monitoring and Maintenance • Documentation and Asset Management

Responsibilities Database Administration (DBA)

• Install, configure, and maintain database systems (e.g., MSSQL, MySQL, PostgreSQL) to ensure optimal availability, performance, and security.

• Analyze and optimize slow-running queries, implement efficient indexing strategies, and monitor storage usage.

• Automate routine DBA tasks through scripts or tools to support monitoring, deployment, and reporting.

• Apply necessary patches and upgrades across database environments. • Conduct regular data audits and integrity checks to ensure consistency, accuracy,

and reliability of stored data. • Maintain up-to-date documentation of database configurations, schemas, and

procedures. • Participate in capacity planning, forecasting, and contribute to disaster recovery

and business continuity planning. • Provide technical support for database-related issues, working closely with

developers, system administrators, and stakeholders to resolve problems efficiently.

• Implement and test backup and recovery strategies, including regular validation of recovery procedures to ensure data integrity.

• Configure user access, roles, and permissions to enforce security. • Ensure high availability and perform regular health checks on critical databases.

Systems Administration

• Install, configure, and maintain Windows and Linux servers, both physical and virtual.

• Support core services such as Active Directory, Group Policy, DNS, print services, file shares, IIS, and FreeRADIUS.

• Manage and monitor virtualized environments (e.g., VMware, Hyper-V). • Maintain and troubleshoot web services using Apache, NGINX, and Docker

containers. • Apply updates, patches, and security fixes across systems. • Monitor performance and availability of systems using tools like Zabbix or similar.

Security & Compliance • Support antivirus and endpoint security platforms (e.g., Defender for Endpoint). • Assist with firewall rule changes and device hardening. • Enforce IT policies regarding access controls, password hygiene, and patch

management. • Participate in security audits and remediate identified vulnerabilities.

Backup & Disaster Recovery • Monitor and test server and database backups. • Support the implementation of a 3-2-1 backup strategy. • Assist with restoring files or systems in the event of data loss or corruption.

Cloud & Collaboration Tools • Support Microsoft 365 and Google Workspace user environments. • Manage user access, licenses, and basic security configurations. • Assist with mailbox configuration, calendar sharing, Teams, OneDrive, Teams, and

Google Drive support. Networking & Connectivity

• Basic troubleshooting of LAN/WAN connectivity issues. • Patch and maintain network devices under guidance from network administrators. • Assist in monitoring internet availability and site-to-site VPNs.

Documentation & Asset Management • Maintain accurate records of hardware, software, and configurations. • Keep documentation updated for all routine processes and systems. • Track assigned IT assets and participate in regular audits.

Qualifications Required

• Matric / Grade 12 • Diploma or certification in IT or related field (e.g. CompTIA, Microsoft, Cisco, Linux+) • Certifications in SQL Server are advantageous

Work Experience

• Minimum 3 years of hands-on IT support and systems administration • At least 3 years of practical experience in database administration (MSSQL Server

and MySQL) • Experience with Windows and Linux servers in production environments • Familiarity with helpdesk systems and end-user support best practices

Skills Required

• Strong troubleshooting and analytical skills • Solid understanding of server infrastructure and data environments • Working knowledge of networking basics (TCP/IP, DHCP, DNS, VPN) • Good verbal and written communication skills • Ability to work independently and handle multiple tasks

JD Created Date: 2025/09/09 09:33:00| JD Created By: Microsoft Office User | JD Approved by: Taryn McCormick

JOB DESCRIPTION – NETWORK SYSTEMS ENGINEER

JOB OVERVIEW

Job Title: Enterprise Network Engineer

Location: Plattekloof office, Cape Town (Hybrid)

Reports to: Coert Smit

Grade: DU

GENERAL DESCRIPTION:

As an Enterprise Network Engineer, you will be responsible for the design, deployment, and support of network

infrastructure environments for enterprise customers. Operating within a Managed Services Provider (MSP)

framework, this role is focused on the internal engineering, implementation, and lifecycle management of

enterprise LAN, SD-WAN, firewall, and managed Wi-Fi solutions.

Key Responsibilities:

Design and plan scalable and secure enterprise network environments, including LAN, SD-WAN, Firewalls, and

Wi-Fi infrastructure.

Deploy and configure networking hardware and software across client environments according to design

and security best practices.

Maintain and support the operational stability of enterprise networks, ensuring high availability, performance,

and resilience.

Troubleshoot and resolve complex issues across Layer 2/3, SD-WAN overlays, and perimeter security

infrastructure.

Collaborate with project managers, systems engineers, and service delivery teams to ensure smooth rollouts

and consistent operations.

Implement upgrades, patches, and firmware updates on network devices.

Document configurations, designs, and changes in accordance with internal standards and compliance

frameworks.

Contribute to continuous improvement of tools, templates, and processes used to deliver and maintain

network services.

Technical Stack May Include:

Enterprise switching & routing (Cisco, Juniper, Arista, Mikrotik etc.)

SD-WAN solutions (e.g., Fortinet, Cisco, Versa, Juniper, HP)

Next-generation firewalls (e.g., Palo Alto, Fortinet, Check Point, Sophos)

Wireless infrastructure (e.g., Cisco Meraki, Aruba, Ruckus, Juniper)

Network monitoring and management tools (e.g., PRTG, NetBox, Zabbix,)

Automation/Scripting (e.g., Ansible, Python)

JD Created Date: 2025/09/09 09:33:00| JD Created By: Microsoft Office User | JD Approved by: Taryn McCormick

Qualifications & Experience:

3–7 years of experience in enterprise network engineering or infrastructure roles.

Strong understanding of IP networking, routing protocols (OSPF, BGP), VLANs, QoS, and security principles.

Experience designing and implementing SD-WAN and enterprise Wi-Fi solutions.

Familiarity with managed services environments, NOC/SOC collaboration, and change control processes.

Relevant certifications a plus (e.g., CCNP, JNCIS, MTCRE, NSE, PCAP, SOPHOS).

What You’ll Bring:

Strong troubleshooting mindset and attention to detail.

Ability to work independently in a high-availability, multi-client environment.

Proactive, structured, and documentation-oriented approach to network management.

Willingness to engage in after-hours changes and standby/on-call rotation as needed.