Job title: Customer Support Specialist
Job type: Permanent
Emp type: Full-time
Industry: Technology
Functional Expertise: Administration
Skills: Customer Support Setup Customer Support Specialist Frontline Support & Problem Solving Trust & Security Product Advocacy & Education Feedback Loop Tech-Savviness
Salary type: Annual
Salary from: ZAR 30,000.00
Salary to: ZAR 50,000.00
Location: City of Cape Town Metropolitan Municipality, WC
Job published: 15-12-2025
Job ID: 36886

Job Description

THE OPPORTUNITY THAT AWAITS YOU

 

Do you love solving puzzles, calming storms, and turning complex problems into smooth solutions? We’re looking for a Customer Support Specialist to be the voice of trust in a high‑growth fintech environment.

 

This isn’t just about closing tickets, it’s about helping people navigate cross‑border payments, crypto trading, and financial journeys with empathy, speed, and precision. You’ll be the person customers remember for making their day easier.

 

YOUR KEY RESPONSIBILITIES

 

  • Manage incoming queries across multiple channels
  • Troubleshoot transaction issues including cross‑border payments, FX, and wallets
  • Guide users through onboarding and compliance (KYC)
  • Identify suspicious activity and escalate to compliance teams
  • Educate customers on platform features and maintain knowledge bases
  • Provide actionable feedback to product teams

 

OUR REQUIRED EXPERTISE

  • 3+ years in Customer Support (fintech, banking, SaaS preferred)
  • Strong communication skills - able to simplify complex financial concepts
  • Tech‑savvy with support tools (Zendesk, Intercom, Freshdesk)
  • Problem‑solving mindset with empathy and patience under pressure

 

 

For more roles, please have a look at our website (www.60degrees.com). or follow us on LinkedIn (https://www.linkedin.com/company/10287263/)