DNI Management (Pty) Ltd

Role Profile

Position: Compliance Officer

Department: Group Risk & Compliance

Location: Head Office

The Compliance Officer is responsible for ensuring compliance with relevant legislation, regulations, and

professional standards. The purpose of the role is to identify and mitigate strategic, operational, financial, and

compliance risks that could impact organisational performance or reputation, while fostering a culture of

accountability, integrity, and continuous improvement.

Key Responsibilities:

1. Risk Management

• Implement the DNI Group’s Risk Management framework

• Identify, assess, and prioritise key risks across the Group functions.

• Maintain and update the organisational Risk Register and coordinate periodic risk reviews.

• Support risk-informed decision-making at executive levels.

• Develop and oversee risk treatment plans to strengthen controls across Group operations.

• Provide independent assurance that governance, risk, and control processes are effective.

• Evaluate controls within project execution, procurement, inventory, production, and logistics.

• Recommend opportunities for efficiency and process improvement.

2. Compliance & Reporting

• Monitor regulatory developments impacting renewable energy, manufacturing, and logistics

operations.

• Ensure continuous compliance with governance, financial, and industry regulations.

• Support implementation and oversight of quality assurance initiatives.

• Promote integration of compliance, risk, and operational assurance frameworks.

• Communicate complex risk issues clearly and provide practical, actionable recommendations.

• Collaborate with finance, compliance, and operational teams to ensure cohesive risk and control

processes.

Skills & Competencies

• High ethical standards and independence of thought.

• Strong analytical and communication skills.

• Ability to influence senior stakeholders and manage sensitive risk issues.

• Delivery of the approved audit and risk plan within timelines.

• Timely closure of audit findings and risk mitigation actions.

• Compliance with statutory, governance, and industry standards.

• Quality and timeliness of reporting to the oversight committee and Board.

• Strong collaboration with operational teams.

Qualifications & Experience

• Postgraduate degree in Risk Management, Corporate Governance or related discipline.

• Professional certification such as CIA, , CISA, CRMA or equivalent preferred.

• 2-3 years of experience in risk management, or governance.

Disclaimer: The above information on this role profile has been designed to indicate the general nature and level of work performed by employees within the specified role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned in this job.

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Job Description: Senior Cyber Security Analyst

Role:

Senior Cyber Security Analyst

Company: Opliciti South Africa (Pty) Ltd

Geographical responsibility:

Global

Reports to: Matrix management reporting to: Managing Director RSA, Head of Security Operations UK

Job Purpose The Senior Security Analyst is a core member of the SOC, responsible for detecting, investigating, and mitigating cyber threats across complex client environments. Utilising modern tools and expertise, the analyst conducts advanced investigations, enhances detection capabilities, and promotes ongoing improvements in incident response and threat hunting. This role combines deep technical expertise with strategic oversight—enhancing monitoring, automation, and defence capabilities while mentoring junior analysts. The analyst also stays informed of emerging threats and vulnerabilities, ensuring clients in critical sectors remain protected against evolving attack vectors.

Job Interactions Internally: Interacts with the professional services teams, security operations teams and company Directors. Externally: Engages with clients for escalations, investigations and service reviews, and supports business development through technical insights, pre- sales consultations, and solution alignment.

Job Responsibilities

Your responsibilities as a Senior Cyber Security Analyst include, but are not limited to:

• Monitor client environments/security systems as part of a dedicated security team or a shared services security team for alerts/incidents, analyse logs and traffic patterns, providing appropriate response in accordance with processes agreed with in contractual terms i.e. Service Description.

• Provide support where required, to multiple customer environments concurrently; drive customer satisfaction and continuously seek to improve operational performance.

• Work with internal and external client stakeholders to conduct in-depth investigations on security events, raise incidents, contain and provide remediation and/or recommendations supporting the incident management process.

• Act as an escalation point for any incidents and investigations that may be required.

• Develop and understanding of client environment and requirements, build relationships with relevant stakeholders to provide effective communication through support channels.

• Understand and apply use-cases and develop playbooks enabling efficiency, improvements.

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• Develop and implement automation, notification, response and remediation processes.

• Lead threat hunting investigations and apply any new feeds and sources relevant to detecting threats to the client.

• Contribute to, and help in development of, security Dashboards/Reporting and processes.

• Stay up to date and regularly educate team on the changing cyber security landscape and share information.

• Support the ongoing maintenance of the company’s Information Security Management System (ISMS)

• Be able to optimise workstreams beyond BAU and assigned tasks, such as identifying enhancements and opportunities for continuous improvement.

Skills and Experience Essential

• To have a passion for security and rise to challenges.

• Possess excellent communication, interpersonal and good leadership skills.

• Good time management and ability to solve problems and manage different workloads.

• Sufficient networking knowledge with the ability to understand network traffic, to be able to explain activity and advise next steps.

• Minimum 4 years of experience working as a Cyber Security Analyst or equivalent.

• Experience working in a SOC environment with tools as SIEM, SOAR, EDR etc.

• Experience with Azure, Microsoft Sentinel and the Microsoft Security stack.

• Proficiency in Kusto Query Language (KQL) and comfortable developing queries for detection and reporting.

• Experienced with development of playbooks and applied automation for efficient workflows.

• Comprehensive understanding of common malware types along with detection and prevention methods.

• Understanding of Cloud computing/architecture and security.

• Good awareness and understanding of the MITRE ATT&CK Framework.

• Solid understanding of the different stages of the Cyber-Kill-Chain.

• Be able to interact comfortably with stakeholders across multiple organisations, building strong relationships across all business units at all levels.

Desirable

• Prior experience in an MSSP delivering security services to multiple clients.

• Experience with multiple SIEM Technologies (Splunk, MS Sentinel, LogRhythm, ELK, QRadar, Arcsight, Wazuh etc.)

• Experience with cloud platforms such as AWS and GCP.

• Experience with high-profile enterprise clients e.g. – Oil & Gas, Manufacturing, Supply Chain etc.

• Experience with using Microsoft Logic Apps/Power Automate or third-party orchestration tools.

• Experience with PowerBI and developing visualisations via custom queries.

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Qualifications At least one or more of the following: Industry standard certifications such as Microsoft, CompTIA, SANS, CREST, GIAC, ISC2 and or any other cyber security relation certifications.

Lumepay Pty Ltd

Workshop 17 The Watershed 17 Dock Road

Waterfront, Cape Town

Job Title: Head of Trading Location: Cape Town Department: Trading Reports To: Director/COO Job Type: Full-time Job Level: Senior

About Us We are a high-growth fintech company building the next generation of payment infrastructure across Africa. Our mission is to make money movement seamless, inclusive, and scalable across borders. We operate at the intersection of financial innovation and real-world impact, empowering businesses and consumers with tools to thrive in a rapidly digitizing economy.

Role Overview We are looking for a commercially driven and technically savvy Head of Trading to join our trading team. The role involves real-time market making and pricing across spot FX and crypto pairs, direct client negotiation, and active involvement in developing and improving pricing engines and trading infrastructure.

This is a hybrid role requiring deep market insight, strong client-facing skills, and the ability to collaborate with developers and quants on trading system enhancements.

Key Responsibilities

Pricing and Trading

● Make competitive two-way prices across major and emerging market FX pairs and leading crypto assets (e.g., BTC, USDT).

● Monitor liquidity venues, OTC flows, and market depth to optimize pricing and execution quality.

● Maintain real-time visibility on P&L, inventory, spreads, and risk exposures.

● Execute trades and manage flows while adhering to defined risk limits and compliance policies.

Client Interaction

● Quote spot FX and crypto prices directly to institutional and high-volume clients.

● Negotiate trade terms and manage client expectations on pricing and execution.

● Act asa market intelligence source, providing insights into market movements and pricing rationale.

● Collaborate with the sales team to support onboarding, pricing strategies, and client retention.

System & Infrastructure Development

● Work with quant and engineering teams to improve the pricing engine, trading algorithms, and execution logic.

● Suggest and test enhancements for latency reduction, pricing accuracy, and auto-hedging logic.

● Analyze trade data to optimize spreads, slippage, and trading performance.

● Help define requirements and test cases for system upgrades, new product launches, and venue integrations.

COO Support

● Collaborate with the COO to enhance business processes and revenue-generation strategies.

● Assist with ad hoc tasks and initiatives as needed.

● Attend stakeholder meetings on behalf of the COO when required.

Qualifications

Education & Certifications

● Bachelor’s or Master’s degree in Finance, Economics, Computer Science, Engineering, or a related field.

● Professional certifications (e.g., CFA, CA, FASSA) are advantageous but not required.

Experience

● 5-10 years of experience in spot or derivative market making.

● Prior experience in OTC, institutional crypto or FX trading is highly preferred.

● Proven track record in pricing, risk management, and client interaction in fast-moving markets.

● Experience with both centralized and decentralized crypto venues is a strong advantage.

Technical Skills

● Strong understanding of pricing models, market making, order books, and market dynamics.

● Familiarity with FIX protocols, WebSocket APIs, and trading platform integrations.

● Ability to work closely with technical teams to test, validate, and deploy system updates.

Soft Skills

● Excellent communication and interpersonal skills.

● Strong attention to detail and high risk awareness.

● Calm under pressure and confident in decision-making during market volatility.

● Entrepreneurial, analytical, and collaborative mindset.

What We Offer

● Competitive salary + Bonus structure

● Opportunity to shape the future of cross-border payments in Africa.

● Work with an experienced, diverse team across fintech, payments, and blockchain.

Engineering Manager

Location: Remote first Head Office: Cape Town, South Africa; with offices in Johannesburg, Mauritius and Nairobi, Kenya)

Department: Engineering

Company: Peach Payments

About Peach Payments Peach Payments is a cutting-edge fintech company shaping the future of digital payments across Africa. We empower businesses of all sizes - from startups to enterprise merchants - by providing a secure, scalable, and seamless payments infrastructure.

Team Mission

Our mission is to cultivate an ecosystem of excellence. We exist to provide unparalleled support that empowers our teams (called pods) to not only meet but exceed their goals. We are the dedicated partners to our merchants, ensuring their success through world-class technical support, and the steadfast advocates for our engineers, fueling their passion and professional growth every single day.

Your Mission ● Collaboratively lead the pods to be the best version of themselves. ● You see your podsʼ health and output as your primary focus ● You own the delivery of product commitments and are always looking to

improve productivity

Role expectations:

Technical Standard Accountability

● Accountable for the technical standard and direction of the team and for the successful delivery of technology objectives OKRs and key performance indicators KPIs.

● Collaborate with the Tech Lead to uphold high technical standards, guiding architectural decisions, and ensuring alignment with the organization's goals and engineering strategy.

● Articulate the rationale behind technical decisions and maintain a detailed understanding of the team's prioritized technical work.

● Advocate for the prioritization of technical debt in collaboration with the Product Manager to ensure system robustness and longevity.

● Provide support for maintaining and attending to the team's technical roadmap.

Merchant & Stakeholder Management

● Serve as the lead technical advisor for merchants, assessing their technical requirements and landscape, thus guiding the sales team by strategically aligning Peach's technical solutions with customer needs.

● Lead technical discussions with stakeholders, partners, and merchants, serving as the primary technical point of contact during incidents and support queries.

● Develop and deliver training to up-skill Application Engineers, enabling them to handle more complex and technical support queries for the pods.

● Promote transparency and continuous improvement by ensuring the visibility of the team's technical KPIs to stakeholders and leadership.

Hands on Support

● Engage directly in the software development lifecycle by reviewing pull requests and guiding the deployment process in collaboration with the Tech Lead.

● Lead and engage in sprint ceremonies such as planning and refinement sessions by providing technical guidance on complex tasks and informed input on ticket estimations.

● Provide support to the Product Manager for better roadmap planning by providing technical insight, estimations and by running Technical Discovery on new tasks.

● Facilitate the decomposition of high-level ideas into actionable, high-value deliverables.

● Support the Tech Lead in mentoring and upskilling less-senior engineers, contributing to their technical development.

● Identify and mitigate risks that may impact delivery, quality and performance and develop associated contingency plans.

● Stay current with industry trends and best practices to drive relevant innovation within the team.

● Capable of stepping into the Tech Lead role when necessary.

Own the process

● Ensure work across the pod is balanced and reasonable. ● Promote transparency and continuous improvement by ensuring the visibility of

the team's velocity and predictability to stakeholders and leadership. ● Own people management responsibilities: performance management, hiring,

conflict resolution, providing feedback, mentoring, career mapping and coaching.

● Ensure the pod is adequately staffed for long-term health. ● Develop and maintain a succession plan for key roles within the pod to ensure

continuity and resilience. ● Propose and facilitate internal mobility.

Competencies: What You Bring

Solid Technical expertise: You are an accomplished Software Engineer. You can confidently lead technical discussions, grow strong technical teams and set a good technical standard within your teams.

Strong people management experience: Timely candidate evaluations, run interview processes leading to positive candidate experience; participate in calibration, career conversations, performance review and salary adjustments.

Payments domain knowledge: Comprehensive understanding of the steps of a transaction, knowledge of the technologies involved, the regulatory landscape, and the business drivers behind it all (customers, merchants, acquiring banks, etc..)

Competent in agile methodologies SCRUM beneficial): Use sprint metrics to drive efficiency and continuous improvement in delivery.

Our Tech Stack ● Languages: Python / Typescript / React / Node.js (at least 2 of these) ● Infrastructure/Configuration As Code: Terraform, Ansible, Packer ● Infrastructure: AWS Lambda, API Gateway, S3, Serverless, EC2, VPC, RDS,

Kafka ● Orchestration: EKS ● Databases: MongoDB, MySQL ● Tools: Cursor, Jira, Confluence, Gitlab, Agential AI Gemini, Claude) ● CI/CD & Automation: GitLab Pipelines ● Monitoring: Cloudwatch / Grafana / Sentry

Why Join Peach Payments?

● Impact: Work on mission-critical payments infrastructure processing millions of transactions.

● Growth: Be part of a fast-growing company expanding across Africa. ● Culture: Join a high-performance, diverse, and empathetic team focused on

respect for people and merchant success. ● Flexibility: Remote-first hybrid working - work from anywhere while staying

connected to a world-class team. ● Benefits - Benefits include a generous annual and life leave allocation, market

related salaries, owning the piece of the Peach pie through VSOP and more.

Be part of our journey to redefine digital payments in Africa! At Peach Payments we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences.

JOB SPECIFICATION

Position Title: Senior Specialist Commercial Operations System Enablement

JD No.

Level: Senior Division/Dept: IT & Systems

Reports to: Chief Information Officer Date Prepared: Dec 2024

BACKGROUND / DESCRIPTION:

The Senior Specialist, Commercial Operations System Enablement is a critical role within the organization,

responsible for the design, implementation, and ongoing optimization of systems and processes that

enhance the efficiency and effectiveness of commercial operations. This position plays a key role in

supporting the sales, marketing, and customer success teams by ensuring that operational tools and

workflows are properly configured, optimized, and maintained.

In this capacity, the Senior Specialist will take full ownership of the operational efficiency of systems used

by the commercial division, ensuring they are seamlessly integrated, functioning at peak performance, and

aligned with organizational objectives. The role requires close collaboration with IT leadership /

Commercial leadership to ensure that all systems and technologies meet the evolving needs of the

Commercial organization.

As the liaison between the IT organization and the Commercial division, this position assumes significant

responsibility and accountability for ensuring that systems support the overarching business goals, driving

operational excellence and continuous improvement. By leading the design and execution of systems

enablement strategies, the Senior Specialist will help ensure that commercial teams are equipped with the

tools and insights necessary to achieve success and optimize their performance.

DUTIES / RESPONSIBILITIES

System Implementation & Management

• Implementation, and ongoing maintenance of advanced tools and systems designed to streamline and enhance the efficiency of commercial operations. These tools will encompass functionalities across the following critical workstreams:

• Customer Acquisition and Onboarding: Ensure systems are optimized to support seamless customer acquisition processes, providing intuitive and efficient onboarding experiences that align with best practices.

• Order Management Practices: Implement solutions to manage and track orders effectively, ensuring accuracy, transparency, and operational efficiency throughout the order lifecycle.

• Fulfilment, Activation, and Assurance Practices: Develop and maintain systems that support smooth fulfilment workflows, activation processes, and service assurance to guarantee high- quality customer experiences.

• Sales Practices: Enable streamlined and data-driven sales practices by configuring systems that support lead generation, pipeline management, and sales performance tracking.

• Self-Service Capabilities: Deploy and enhance self-service functionalities, empowering customers to manage their accounts, access resources, and resolve queries independently.

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• Third-Party Applications: Integrate and manage third-party applications to extend system capabilities and ensure interoperability with existing tools and platforms.

• System Configuration: Configure systems to align meticulously with organizational business requirements, ensuring they meet operational objectives and deliver measurable outcomes.

• Seamless Integration: Facilitate the integration of systems across departments to ensure data consistency, workflow synergy, and optimal performance.

• Customer Experience & Communication: Ensure that systems are fully optimised for customer experience and communication to the customer each step of the way.

Optimization & Efficiency

• Analysing and enhancing the effectiveness of workflows within commercial teams, ensuring they are optimized to meet business objectives efficiently and consistently.

• Workflow Analysis: Conduct comprehensive reviews of existing workflows, processes, and operational methodologies within commercial teams. This involves identifying bottlenecks, redundancies, and inefficiencies that may impede performance or hinder the achievement of strategic goals.

• Opportunity Identification: Leverage data-driven insights and stakeholder feedback to pinpoint specific opportunities for process improvement, aligning them with the organization’s strategic priorities and operational benchmarks.

• Process Development: Design and develop optimized workflows that eliminate inefficiencies, enhance inter-departmental collaboration, and improve the overall performance of commercial operations.

• Documentation and Standardization: Create detailed process documentation, including workflows, guidelines, and standard operating procedures (SOPs), to ensure consistency and clarity across teams. This documentation serves as a foundation for training, onboarding, and process adherence.

• Enhanced Productivity and Efficiency: Implement changes that maximize productivity, reduce operational costs, and improve the scalability of commercial operations. Ensure continuous monitoring and refinement of processes to maintain alignment with evolving business needs.

Support & Enablement

• Focuses on providing ongoing support and enablement to commercial teams, ensuring they are fully equipped to leverage systems and tools effectively.

• Primary Point of Contact for System-related Challenges: Serve as the main point of contact for commercial teams, providing expert assistance in addressing any system-related issues, challenges, or troubleshooting needs. Offer timely and effective resolutions to ensure minimal disruption to daily operations.

• Training and Development: Develop and deliver comprehensive training programs to equip commercial teams with the knowledge and skills needed to use systems and tools to their full potential. This includes initial onboarding sessions as well as ongoing training to adapt to system updates or new features.

• Resource Provision: Create and maintain a suite of resources, such as user guides, FAQs, video tutorials, and best practices documentation, to empower teams to independently resolve issues and optimize their use of systems and tools.

• Ongoing Support: Provide continuous support and guidance to commercial teams, ensuring they have access to expert advice and problem-solving assistance as needed. Proactively

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address any knowledge gaps and provide recommendations for improvements to increase efficiency and productivity.

• Tool Optimization and Best Practices: Offer strategic insights into how tools and systems can be optimized for specific workflows within commercial teams. Share best practices to enhance operational performance and ensure that the systems are being used to their maximum potential.

• Change Management: develop a change management strategy and implement a comprehensive change management and communication plan to support the adoption of changes, systems, processes or technologies.

Operational Insights & Management

• Providing strategic oversight and insights to optimize commercial operations through data management, reporting, and system solutions.

• Data Integrity and Maintenance: Ensure the integrity and accuracy of data across all operational platforms by conducting regular audits and system checks. Maintain clean, consistent, and up-to-date data to support effective decision-making, minimize errors, and ensure compliance with internal and external standards.

• Reporting and Analytics: Generate and analyse detailed reports across various commercial operations, identifying trends, performance metrics, and areas of improvement. Translate complex data into actionable insights that guide decision-making and inform strategies for performance optimization and growth.

• Understanding of Commercial Operations: Maintain a deep understanding of the commercial teams' ways of working, processes, practices, and challenges. This includes staying informed on the evolving needs of the business and identifying how operations can be enhanced to address challenges and improve efficiency.

• Solution Management and Design: Utilize current capabilities and available tools to design and implement solutions that address operational challenges. Identify and recommend system configurations or modifications that optimize existing processes, enhance productivity, and support the achievement of commercial goals.

Collaboration

• Plays a vital role in ensuring the seamless integration of systems and processes across various functional teams.

• Cross-Departmental Collaboration: Work closely with IT leaders, sales leaders, marketing leads, and finance teams to foster strong alignment between systems, processes, and the organization’s broader strategic goals. This includes ensuring that technology, data, and workflows are synchronized across departments to maximize efficiency and enable the achievement of business objectives.

• Stakeholder Partnership and Future Planning: Partner with key stakeholders to anticipate emerging needs and business trends, providing proactive solutions that are scalable and adaptable. Collaborate to ensure that current systems and processes are future-proof, able to accommodate growth, and aligned with the company’s long-term vision and objectives.

• Continuous Improvement through Collaboration: Encourage a collaborative environment where teams share insights, challenges, and successes, allowing for continuous improvement and innovation. Leverage the collective expertise of each department to identify and implement best practices that enhance the organization’s operational capabilities.

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Technology & Innovation

• Emphasizes the importance of staying ahead of technological advancements and driving innovation within the organization.

• Emerging Technology Awareness: Continuously monitor and evaluate emerging technologies, tools, and methodologies to identify potential opportunities for the company to leverage cutting-edge solutions. Ensure the organization remains at the forefront of innovation by integrating new technologies that enhance operational efficiency, drive growth, and support strategic business objectives.

• Adoption and Implementation of New Technologies: Lead the adoption of innovative platforms and technologies, such as artificial intelligence (AI), machine learning, and robotics, that can transform business processes. Champion the integration of these technologies, ensuring smooth implementation and maximizing their potential to improve efficiency, reduce costs, and enhance the overall customer experience.

• Innovation Leadership: Foster a culture of innovation within the organization by encouraging the exploration of new technologies and methodologies that can drive business transformation. Promote the continuous evolution of systems and processes to support long- term scalability and competitive advantage.

• Collaboration on Technological Solutions: Work collaboratively with internal teams, such as IT and commercial departments, as well as external technology partners, to identify and implement technological solutions that align with the company’s strategic goals. Act as a thought leader in guiding the organization toward cutting-edge innovations that address current and future business needs.

MINIMUM QUALIFICATION & REQUIREMENTS

• Educational Background: A Bachelor’s degree in business, marketing, or a related field is required. A Master's degree with relevant certifications (e.g., project management, systems integration) would be considered an asset.

• Technical Expertise: Strong foundational knowledge in Information Technology (IT), with a focus on system integration and ensuring seamless integration of commercial tools across platforms. The ability to evaluate, implement, and maintain complex systems is essential.

• Experience: A minimum of 8 years of experience working with commercial systems, with a proven track record of success in system enablement and operational efficiency. Proven leadership experience in senior management roles, with significant involvement in sales, marketing, ordering, and provisioning practices. A deep understanding of these processes is crucial for this role. Demonstrated experience in commercial operations, sales enablement, or related fields, with the ability to drive strategic initiatives that enhance productivity and profitability.

• Technical Knowledge and Tools: Strong proficiency with CRM platforms, marketing automation tools, sales tools, assurance platforms, and other relevant commercial systems. Expertise in system configuration and process design, with the ability to streamline workflows and optimize tool usage across departments.

• Analytical and Problem-Solving Skills: An analytical mindset with the ability to quickly identify problems, interpret data, and develop actionable strategies that solve complex challenges. Proven capability to utilize data to drive decision-making and improve operational outcomes.

• Communication and Project Management: Exceptional executive communication skills, with the ability to clearly articulate complex concepts and strategies to senior leaders and cross-functional teams. Strong project management abilities, with experience overseeing large-scale system implementations and optimization initiatives from inception to successful completion.

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• Attention to Detail and Efficiency: Highly detail-oriented, with a keen focus on maintaining accuracy while improving operational efficiency and effectiveness.

• Proactive and Customer-Centric: A proactive problem-solver, with a customer-centric approach that ensures the systems and processes support both internal teams and end customers effectively.

• Adaptability: Highly adaptable and able to thrive in a dynamic, fast-paced environment, managing multiple projects and priorities simultaneously while maintaining high levels of performance.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

1.0. BASIC FUNCTION:

A Business Analyst is responsible for bridging the gap between IT and business using data analytics

and system knowledge to assess processes, determine requirements, and deliver recommendations and

reports to stakeholders. This role focuses on functional system requirements and business process

improvements across the project and system lifecycle.

The Business Analyst will work closely with developers and system architects to ensure business

needs are accurately interpreted and solutions are aligned with organisational goals.

2.0. KEY PERFORMANCE AREAS:

• Requirements Elicitation and Analysis

• System Integration and Testing Support

• System Support

• Project Management and Implementation Support

• Change Management

3.0. DUTIES AND RESPONSIBILITIES:

3.1. Requirements Elicitation and Analysis:

• Engage with business stakeholders to understand their needs, objectives, and challenges,

translating these into clear and comprehensive functional requirements and business process

documentation.

• Elicit requirements using techniques such as interviews, workshops, document analysis,

surveys, site visits, and business process descriptions.

• Analyse existing processes and systems to identify gaps and opportunities for improvement,

recommending appropriate enhancements.

• Document and communicate business needs and functional requirements clearly to

stakeholders, IT teams, and leadership through reports, documentation, presentations, and

meetings.

• Utilize UML (Unified Modelling Language) diagrams, process flows, and user stories to clearly

capture and document business requirements and system processes.

• Develop and maintain Entity Relationship Diagrams (ERDs) to represent data models and

relationships within business systems.

• Create use case diagrams to illustrate system interactions and define functional requirements

for stakeholders and development teams.

• Collaborate with stakeholders to ensure requirements are accurately captured through detailed

documentation, including user stories and process flows.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

• Work collaboratively with developers and system architects to validate feasibility, ensure

accurate understanding of business requirements, and align solutions with technical

capabilities.

3.2. System Integration and Testing Support:

• Act as a liaison between business stakeholders and technical teams to ensure alignment on

requirements and solutions.

• Support system integration initiatives by providing business input and validation during

integration efforts.

• Coordinate and assist in testing activities, including system testing and user acceptance testing

(UAT), ensuring solutions meet business requirements.

• Help troubleshoot and validate issues identified during testing phases.

• Interpret API documentation for business understanding and support in integration discussions.

• Assist with basic system configuration and setup activities where applicable, ensuring

alignment with business requirements and project objectives.

• Support/Facilitate post-deployment testing activities to ensure the system operates as expected

and meets business requirements.

3.3. System Support:

• Provide business-side support for system functionality and assist in troubleshooting issues

related to data integrity and business processes.

• Perform data validation and basic analysis using SQL queries, stored procedures and reports.

• Assist in defining and validating front-end business rules and workflows for user interfaces

(e.g., WPF screens).

• Develop and maintain business-facing documentation such as user manuals, system usage

guidelines, and process documentation.

• Assist with system configuration and maintenance tasks where applicable to support smooth

and continuous business operations.

3.4. Project Management and Implementation Support:

• Support project planning activities, including gathering business needs, assisting with scope

definition, and identifying key milestones.

• Work with cross-functional teams to support system implementation, process improvement

initiatives, and deployment activities.

• Drafting and/or edit of HTML files where minor updates to system interfaces or documentation

are required.

• Support the review, editing, and basic configuration of WPF (Windows Presentation

Foundation) workflows to ensure alignment with business process requirements.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

• Provide training and support to end-users to promote system adoption and effective use of new

solutions.

• Facilitate /Assist with deployment governance and control by ensuring adherence to established

deployment protocols, risk mitigation strategies, and change management procedures.

• Assist in the preparation and tracking of project scorecards to monitor project progress, identify

risks, and ensure alignment with objectives.

• Coordinate and facilitate user acceptance surveys to gather feedback on system performance,

identify issues, and ensure successful system adoption.

3.5. Change Management:

• Participate in the change management process by analysing business impacts and assisting with

the implementation of operational changes.

• Evaluate risks associated with proposed changes and recommend mitigation strategies.

• Foster stakeholder engagement by building strong relationships and tailoring communication

to diverse audiences.

4.0. MINIMUM QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in Informatics, Industrial Engineering, Information Systems or a related

field.

• Relevant certifications such as Entry Certificate in Business Analysis (ECBA), Certification of

Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP),

Agile Analysis Certification (AAC) or similar are advantageous.

• Project management-related qualifications, such as CAPM, PMP, or Agile certifications, would

be advantageous.

5.0. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Analytical Thinking and Problem-Solving: Ability to critically assess information, diagnose

issues, and propose effective solutions.

• Communication Skills: Exceptional written and verbal communication skills, with the ability

to communicate effectively with both technical and non-technical audiences.

• Technical Acumen: Good understanding of IT systems and concepts, with the ability to

collaborate effectively with developers, architects, and testers.

• Detail-oriented: Strong attention to detail to ensure accuracy and thoroughness in analysis and

documentation.

• Interpersonal Skills: Ability to build strong working relationships across business and IT

teams.

• Adaptability: Ability to work in dynamic environments and adapt to changing priorities.

• Project Management: Strong organisational skills to manage multiple initiatives and

deadlines.

JOB DESCRIPTION POSITION TITLE: Business Analyst VERSION. 1.3 Page: 4

DIVISION/DEPT: Business Performance Management DATE REVISED: April 2025

REPORTS DIRECTLY TO: Enterprise Business Performance Manager

LEVEL: Intermediate

CONFIDENTIAL

• Ability to work effectively in a high-stress, high-paced environment.

• High emotional intelligence (EQ), with the ability to navigate complex interpersonal dynamics

and remain composed under pressure.

• SQL scripting, query development, and the creation or modification of stored procedures and

triggers for data validation and analysis.

• Ability to read and interpret API documentation to support business integration needs.

• Understanding of data models, relational databases, and data mapping concepts.

• Proficient in creating business and functional requirements documentation.

• Experience using API testing tools (e.g., Postman, Swagger) for validation and understanding

of integrations.

• Exposure to WPF (Windows Presentation Foundation) or similar front-end frameworks is

advantageous.

• Basic understanding of HTML for editing and maintaining user-facing system content or

documentation.

6.0. WORK EXPERIENCE REQUIRED:

• 4+ years of experience in business analysis, systems analysis, or a related role.

• Experience working with business process modelling, data analysis, and requirements

documentation.

• Experience supporting system integration projects and working alongside development and system

architecture teams.

• Familiarity with Agile and/or Waterfall project delivery methodologies.

• Experience in the telecommunications industry is advantageous.

• Experience working with Zendesk and/or Splynx systems is advantageous.

---------------------------------------------------------------------------------------------------------------------------- I, ________________________________________________ acknowledge and accept the above job description and specification. _____________________ _________________ EMPLOYEE DATE ____________________ _________________ MANAGER DATE