DIGICO ROLE PROFILE

Position : Project Management Administrator/ Executive Assistant Report To : Executive Location / Branch : Hybrid 2 Days in Office – Newlands Office We are seeking a highly organised and proactive individual to provide executive support while also fulfilling project management administration responsibilities. This hybrid role requires someone who can manage day-to-day executive assistant tasks as well as contribute to project coordination, reporting, and tracking. The main Key Responsibility Areas are as follows:

Project Management Administration

• Support the planning, execution, and monitoring of projects. • Assist with the preparation and distribution of project timelines, progress reports, and

dashboards. • Track deliverables and follow up with stakeholders to ensure deadlines are met. • Coordinate project-related meetings, compile minutes, and update action logs. • Maintain accurate project documentation and filing systems. • Provide administrative support to Project Managers and Executives in line with business

priorities. • Ensure compliance with reporting requirements and deadlines. • Facilitate effective communication across project teams and stakeholders. •

Executive & Administrative Support

• General secretarial support and assistance • Drafting of correspondence • Taking minutes • Preparation of presentations • Preparation and distribution of monthly reports • Maintaining filing systems (electronically and manually) • Assisting in compiling and preparing board packs for Board Meetings and ensuring that they are

delivered timeously • Diary management - coordination of meetings • Travel arrangements • Events planning and coordination • Assisting management with personal matters • Liaising and communicating with clients and executives in a professional manner • Document review and preparation • Refreshment and stationary stock maintenance • Company banking • Screening calls • Boardroom bookings • Assisting with Ad hoc tasks

Competencies:

The Personal Assistant must display the following critical competencies:

• Prioritisation and planning abilities • Strong communication and inter-personal skills • Ability to multitask and prioritise daily workload • Ability to work unsupervised • Quality oriented and of a meticulous nature • Strategic focus with keen understanding of business requirements and strong work ethic • Ability to work in a pressured, deadline-driven environment with strong focus on delivery • Innovative, dynamic self-starter • Excellent telephone skills • Honesty • Team Player • Time management • Discretion and confidentiality • Attention to detail • Resilience

Education & Qualifications:

• Matric. • Relevant tertiary qualification or certification in Administration, Project Management, or

Business Management (advantageous). • Extensive administration and executive support experience.

Skills Required:

Must have excellent typing skills and is required to have intermediate knowledge of the following:

• Microsoft Outlook • Microsoft Excel • Microsoft Word • Microsoft PowerPoint

Disclaimer: The above information on this role profile has been designed to indicate the general nature and level of work performed by employees within the specified role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned in this job.

Herotel Job: Senior Fibre Planner

Budget: R50k to R55K

Key Responsibilities

▪ Fibre Network Planning & Design ▪ Develop high-level and detailed fibre network designs (FTTH, FTTB, FTTx) using GIS and CAD tools. ▪ Conduct feasibility studies, route planning, and cost estimation for new deployments. ▪ Prepare low-level design (LLD) drawings, splice plans, and bill of quantities (BoQs). ▪ Review, update, and approve as-built documentation.

Project Coordination

▪ Collaborate with project managers, civil teams, and contractors to ensure plans are executable. ▪ Support procurement with accurate BoQs and materials planning. ▪ Provide technical input to tender documents and vendor evaluations.

Quality Assurance & Compliance

▪ Ensure designs meet Herotel’s technical standards, local regulations, and health & safety requirements. ▪ Perform quality checks on third-party and junior planner designs. ▪ Conduct site surveys and validate route feasibility.

Leadership & Mentorship

▪ Mentor and guide junior fibre planners and GIS technicians. ▪ Share best practices and contribute to building planning standards and methodologies. ▪ Support the planning team in troubleshooting complex design issues.

Requirements

Qualifications

▪ Diploma or Degree in Telecommunications, Civil Engineering, or related field. ▪ Relevant fibre network design certification (advantageous).

Experience

▪ 5+ years’ experience in fibre planning and design (FTTH/FTTB/FTTx). ▪ Proven track record in large-scale fibre rollouts. ▪ Strong knowledge of fibre optic technologies, network architecture, and splicing principles. ▪ Experience with GIS (QGIS/ArcGIS) and CAD software. ▪ Familiar with wayleave processes, municipal regulations, and compliance.

Skills & Competencies

▪ Excellent technical drawing and documentation skills. ▪ Strong problem-solving ability and attention to detail. ▪ Effective communication and collaboration skills. ▪ Ability to manage multiple projects simultaneously. ▪ Willingness to travel to project sites when required.

Brief The Database Administrator is responsible for the day-to-day maintenance, and administration of the organization's IT infrastructure and data systems. This includes managing databases, maintaining server and cloud environments and securing systems. The role requires hands-on work across a wide range of technologies to ensure operational stability, performance, and end-user satisfaction. Key Performance Areas:

• Database Administration (DBA) • Systems and Infrastructure Management • Security and Compliance • Incident Response and Troubleshooting • Monitoring and Maintenance • Documentation and Asset Management

Responsibilities Database Administration (DBA)

• Install, configure, and maintain database systems (e.g., MSSQL, MySQL, PostgreSQL) to ensure optimal availability, performance, and security.

• Analyze and optimize slow-running queries, implement efficient indexing strategies, and monitor storage usage.

• Automate routine DBA tasks through scripts or tools to support monitoring, deployment, and reporting.

• Apply necessary patches and upgrades across database environments. • Conduct regular data audits and integrity checks to ensure consistency, accuracy,

and reliability of stored data. • Maintain up-to-date documentation of database configurations, schemas, and

procedures. • Participate in capacity planning, forecasting, and contribute to disaster recovery

and business continuity planning. • Provide technical support for database-related issues, working closely with

developers, system administrators, and stakeholders to resolve problems efficiently.

• Implement and test backup and recovery strategies, including regular validation of recovery procedures to ensure data integrity.

• Configure user access, roles, and permissions to enforce security. • Ensure high availability and perform regular health checks on critical databases.

Systems Administration

• Install, configure, and maintain Windows and Linux servers, both physical and virtual.

• Support core services such as Active Directory, Group Policy, DNS, print services, file shares, IIS, and FreeRADIUS.

• Manage and monitor virtualized environments (e.g., VMware, Hyper-V). • Maintain and troubleshoot web services using Apache, NGINX, and Docker

containers. • Apply updates, patches, and security fixes across systems. • Monitor performance and availability of systems using tools like Zabbix or similar.

Security & Compliance • Support antivirus and endpoint security platforms (e.g., Defender for Endpoint). • Assist with firewall rule changes and device hardening. • Enforce IT policies regarding access controls, password hygiene, and patch

management. • Participate in security audits and remediate identified vulnerabilities.

Backup & Disaster Recovery • Monitor and test server and database backups. • Support the implementation of a 3-2-1 backup strategy. • Assist with restoring files or systems in the event of data loss or corruption.

Cloud & Collaboration Tools • Support Microsoft 365 and Google Workspace user environments. • Manage user access, licenses, and basic security configurations. • Assist with mailbox configuration, calendar sharing, Teams, OneDrive, Teams, and

Google Drive support. Networking & Connectivity

• Basic troubleshooting of LAN/WAN connectivity issues. • Patch and maintain network devices under guidance from network administrators. • Assist in monitoring internet availability and site-to-site VPNs.

Documentation & Asset Management • Maintain accurate records of hardware, software, and configurations. • Keep documentation updated for all routine processes and systems. • Track assigned IT assets and participate in regular audits.

Qualifications Required

• Matric / Grade 12 • Diploma or certification in IT or related field (e.g. CompTIA, Microsoft, Cisco, Linux+) • Certifications in SQL Server are advantageous

Work Experience

• Minimum 3 years of hands-on IT support and systems administration • At least 3 years of practical experience in database administration (MSSQL Server

and MySQL) • Experience with Windows and Linux servers in production environments • Familiarity with helpdesk systems and end-user support best practices

Skills Required

• Strong troubleshooting and analytical skills • Solid understanding of server infrastructure and data environments • Working knowledge of networking basics (TCP/IP, DHCP, DNS, VPN) • Good verbal and written communication skills • Ability to work independently and handle multiple tasks

JD Created Date: 2025/09/09 09:33:00| JD Created By: Microsoft Office User | JD Approved by: Taryn McCormick

JOB DESCRIPTION – NETWORK SYSTEMS ENGINEER

JOB OVERVIEW

Job Title: Enterprise Network Engineer

Location: Plattekloof office, Cape Town (Hybrid)

Reports to: Coert Smit

Grade: DU

GENERAL DESCRIPTION:

As an Enterprise Network Engineer, you will be responsible for the design, deployment, and support of network

infrastructure environments for enterprise customers. Operating within a Managed Services Provider (MSP)

framework, this role is focused on the internal engineering, implementation, and lifecycle management of

enterprise LAN, SD-WAN, firewall, and managed Wi-Fi solutions.

Key Responsibilities:

Design and plan scalable and secure enterprise network environments, including LAN, SD-WAN, Firewalls, and

Wi-Fi infrastructure.

Deploy and configure networking hardware and software across client environments according to design

and security best practices.

Maintain and support the operational stability of enterprise networks, ensuring high availability, performance,

and resilience.

Troubleshoot and resolve complex issues across Layer 2/3, SD-WAN overlays, and perimeter security

infrastructure.

Collaborate with project managers, systems engineers, and service delivery teams to ensure smooth rollouts

and consistent operations.

Implement upgrades, patches, and firmware updates on network devices.

Document configurations, designs, and changes in accordance with internal standards and compliance

frameworks.

Contribute to continuous improvement of tools, templates, and processes used to deliver and maintain

network services.

Technical Stack May Include:

Enterprise switching & routing (Cisco, Juniper, Arista, Mikrotik etc.)

SD-WAN solutions (e.g., Fortinet, Cisco, Versa, Juniper, HP)

Next-generation firewalls (e.g., Palo Alto, Fortinet, Check Point, Sophos)

Wireless infrastructure (e.g., Cisco Meraki, Aruba, Ruckus, Juniper)

Network monitoring and management tools (e.g., PRTG, NetBox, Zabbix,)

Automation/Scripting (e.g., Ansible, Python)

JD Created Date: 2025/09/09 09:33:00| JD Created By: Microsoft Office User | JD Approved by: Taryn McCormick

Qualifications & Experience:

3–7 years of experience in enterprise network engineering or infrastructure roles.

Strong understanding of IP networking, routing protocols (OSPF, BGP), VLANs, QoS, and security principles.

Experience designing and implementing SD-WAN and enterprise Wi-Fi solutions.

Familiarity with managed services environments, NOC/SOC collaboration, and change control processes.

Relevant certifications a plus (e.g., CCNP, JNCIS, MTCRE, NSE, PCAP, SOPHOS).

What You’ll Bring:

Strong troubleshooting mindset and attention to detail.

Ability to work independently in a high-availability, multi-client environment.

Proactive, structured, and documentation-oriented approach to network management.

Willingness to engage in after-hours changes and standby/on-call rotation as needed.

Role: Senior Developer (Platform)

We are looking for an experienced senior software developer with a strong focus on back- end development to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining scalable server-side applications, while also contributing to front-end development when required.

Experience with AI systems, particularly Retrieval-Augmented Generation (RAG) architectures, will be an advantage, as we continue to explore and integrate intelligent capabilities into our platform.

Report to: Louan Du Toit (Lead Senior Developer)

Requirements & Skills: • Bachelor's / master's degree in computer science, engineering, or a related field (or

equivalent working experience). • 6+ years of professional experience in software development. • Strong proficiency in back-end technologies:

o Node.js, Python o RESTful APIs o NoSQL databases (preferable MongoDB)

• Solid understanding of front-end technologies: o JavaScript / Typescript, Svelte, Angular or equivalent o HTML, SCSS

• Experience with cloud platforms (AWS, Azure, GCP). • Experience with containerization technologies (Docker, Kubernetes). • Demonstrated understanding of Git, CI/CD practices, and deployment lifecycle. • Ability to drive software engineering best practices.

Preferred / Bonus Experience:

• Experience with NestJS framework. • Experience with AI systems, especially Retrieval-Augmented Generation (RAG). • Exposure to vector databases. • Familiarity with LLM integration and prompt engineering.

Key Responsibilities:

• Design, develop, and maintain robust and scalable back-end systems and APIs. • Collaborate with front-end developers to deliver seamless full-stack solutions.

• Develop / optimize solutions to improve performance, security, and scalability of systems.

• Collaborate with team members, product owners and project managers to define requirements and estimations.

• Participate in architecture, design, and development processes to ensure code quality and adhere to best practices and coding standards.

• Contribute to DevOps practices and CI/CD pipelines. • Work with AI and RAG systems where applicable to enhance platform capabilities. • Coach and mentor junior developers.

Herotel Job Title: Projects & Implementation Manager Grade: DL Location: Hybrid (South Africa) Salary Range: R600 000 – R800 000 CTC p.a.

About Herotel

Herotel is South Africa’s leading fixed-wireless internet service provider committed to bridging the digital divide. We deliver affordable, high-quality connectivity across the country, guided by customer focus, transparency, and innovation.

Role Overview

We are seeking a capable Projects & Implementation Manager to coordinate operational projects across both corporate and customer-facing environments. Operating under DL grading, this role is designed for a solid mid-level delivery professional—not a senior project manager—and reports into the broader Operations or Delivery leadership team.

Key Responsibilities

• Assist in developing project plans, timelines, and schedules

• Coordinate and monitor day-to-day project execution

• Track deliverables, maintain status reports, and escalate issues as needed

• Facilitate clear communication among team members, stakeholders, and vendors

• Organize meetings, capture minutes, and drive follow-ups on actions

• Maintain project documentation and tools (e.g., Jira, MS Project, Asana, etc.)

• Support risk identification, mitigation strategies, and resource tracking

• Aid in budget tracking and allocation across key project workstreams

Qualifications & Experience

Requirement Description

Experience 3–5 years in project coordination or mid-level project delivery, ideally in telecoms, ICT, or infrastructure

Functional Skills Strong organizational and communication skills; detail-oriented; proactive in execution

Tools & Methodologies

Proficiency with Jira, MS Project, Asana, or similar platforms

Certifications PMP, Prince2, Agile or equivalent beneficial but not mandatory

Stakeholder Management

Able to engage technical and non-technical stakeholders across hybrid environments

Why Join Herotel?

• Play a key role within a fast-growth provider with a powerful social mission

• Hybrid workplace culture blending flexibility and impact

• Competitive salary and room for professional development

• Opportunity to be part of improving internet access for underserved communities

Next Steps

• Submit your CV and a short cover note highlighting relevant project experience

• Reference “DL Projects Manager Application” in your email subject line

• We will review all submissions and contact shortlisted candidates for interviews

JD

JOB DESCRIPTION – NETWORK SYSTEMS ENGINEER

Technical Network Engineer – Hybrid Role (Plattekloof)

Department: IT & Development Location: Hybrid (Plattekloof office + remote flexibility) Reports to: CIO

Role Overview

Herotel is seeking a technically sharp and DevOps-focused Network Engineer to lead the development, automation, and scaling of network systems. This hybrid role blends deep networking fundamentals with server management, scripting, and system integration—ideal for someone who thrives in a fast-paced, high-impact environment.

Key Responsibilities

Network Systems & Automation

• Install, configure, and maintain network-related systems to meet business objectives
• Develop and implement automation tools to scale network operations
• Maintain accurate documentation and system diagrams
• Collaborate across IT, operations, and business systems to ensure seamless integration
• Design and adopt network systems that drive service provisioning and reduce cost of ownership

Planning & Support

• Partner with architects and engineering teams to align systems with strategic goals
• Engage with end-users to identify improvements and implement solutions
• Manage vendors and suppliers to meet technical requirements
• Troubleshoot and resolve hardware/software issues efficiently
• Test and evaluate new systems in lab environments to ensure tech stack relevance

Key Outputs

• Scalable, high-performance network systems
• Automation-driven service delivery
• Cross-functional system compatibility
• Up-to-date documentation and process improvement

Experience & Skills Required

• 3+ years in network systems development and administration
• Strong Linux server background and networking fundamentals
• Proficient in Python scripting and development
• Hands-on experience with PostgreSQL, MSSQL, MariaDB
• Solid understanding of HTML, CSS, JavaScript, jQuery, XML
• Skilled in RESTful and XML-RPC API integrations
• Familiarity with tools like Odoo, Zabbix, Ansible, Splunk, AWS, Proxmox, Grafana
• Experience with Odoo modules, ORM, and business workflows (advantageous)
• Strong communication and problem-solving skills
• Ability to work independently and collaboratively
• DevOps mindset with a passion for automation and scalability

Education & Certifications

• Degree in Computer Science, IT, or related field
• Certifications such as CCNA, CCNP, MCSE, RHCE highly desirable
• Additional qualifications in software development, networking, or systems a plus

JD Created Date: 2025/04/30 12:13:00| JD Created By: Kobus Scholtz| JD Approved by: Coert Smit

JOB DESCRIPTION – NOC CONFIG & ANALYSE ENGINEER TIER 4

JOB OVERVIEW

JOB TITLE NOC Config & Analyse Engineer Tier 4

PAYSCALE GRADE DL

OCCUPATIONAL LEVEL

Professionally qualified, experienced specialists and mid-management.

EE TARGET African, Coloured or Indian Male or Female (or as per EE plan)

JOB LOCATION NSO - Plattekloof

GENERAL DESCRIPTION

A senior engineer in the NOC Config & Analyse function, owns the long-term health of our active equipment in the access network by designing, implementing and validating metric-based solutions. Leads root-cause analyses of out-of-spec performance, drive capacity and configuration optimisations, develop automation, and coordinate with vendors (MikroTik, Juniper, Cambium, BDCOM, Ubiquiti) and Specialist Teams on complex escalations.

DEPARTMENT NOC REPORTS TO: NAME XXX

SUB DEPARTMENT

Config & Analyse REPORTS TO: TITLE NOC Config & Analyse Manager

POSITION DETAILS (mark with X)

FULL-TIME: INTERN: NEW: ON SITE AND/OR HYBRID:

PART-TIME: OTHER: REPLACEMENT: REMOTE:

DETAILED JOB DESCRIPTION

 Metric Solutions & Root-Cause Analysis

o Proactively monitor network metrics, identify where problems might occur and act before client’s services get impacted.

o Lead analytics on out-of-spec metrics; design, test and roll out configuration changes or capacity upgrades.

o Document root cause analyse reports.

 Configuration & Optimisation

o Implement and validate network configuration changes (routing, QoS, VLANs, firewall rules) in line with network standards.

o Perform capacity planning for access links and aggregation, forecasting growth and scheduling upgrades.

o Implement and administrate any required change management.

o Planning, maintenance and support of router configurations and L2 Switching.

o Deployment, management and optimization for OSPF, IP Planning, Firewall planning.

o Enforcement of SOP.

 Automation & Tooling

o Identify repetitive tasks and develop or commission scripts and/or tool integrations.

o Collaborate with Network System team (SOC) to integrate new analytics dashboards and alert/trigger logic.

 Leadership & Knowledge Management

o Adhere to and re-enforce the company policies, procedures and practices at all times.

o Live and promote the Herotel values and culture.

o Coach Tier 3 engineers on advanced troubleshooting and root cause analysis methodologies.

o Logical design, drawing and documentation of networks.

JD Created Date: 2025/04/30 12:13:00| JD Created By: Kobus Scholtz| JD Approved by: Coert Smit

o Compile reports as required.

o Maintain a centralized knowledge base and configuration library.

 Escalation Support

o Own the resolution of highest-severity escalations from internal teams and Herotel Business.

o Advanced fault finding.

WORK EXPERIENCE & COMPETENCY

REQUIREMENTS

Experience: ≥ 5 years in network or RF engineering, with ≥ 2 years at a senior level.

Technical Skills:

 Expert with Zabbix, Grafana (or equivalents) and networking (TCP/IP, OSPF, IS-IS, MPLS, BGP, routing, switching).

 Advanced understanding of RF fundamentals.

 Proficient in scripting for automation.

 In-depth familiarity with MikroTik, Juniper, Cambium, BDCOM and Ubiquiti platforms.

 Must be able to compose and manage complex networks.

Analytical & Process-Driven: Strong root cause analysis, capacity-planning and change-management skills; incident/problem management experience.

Communication & Leadership: Excellent written/verbal skills; ability to guide and mentor junior engineers.

EDUCATION REQUIREMENTS

 Required: Grade 12

 Advantageous:

 Bachelor’s degree in IT, Networking or related field

 CCNA/CCNP or JNCIA/JNCIS/JNCIP certifications

 Python or automation-scripting credentials

JD Created Date: 2025/05/02 08:21:00| JD Created By: Kobus Scholtz| JD Approved by: Coert Smit

JOB DESCRIPTION – NOC CONFIG & ANALYSE ENGINEER TIER 3

JOB OVERVIEW

JOB TITLE NOC Config & Analyse Engineer Tier 3

PAYSCALE GRADE CM

OCCUPATIONAL LEVEL

Skilled technical and academically qualified workers, junior management, supervisors, foreman and superintendents.

EE TARGET African, Coloured or Indian Male or Female (or as per EE plan)

JOB LOCATION NSO - Stellenbosch

GENERAL DESCRIPTION

An engineer in the NOC Config & Analyse function, focus is on daily escalations and support tickets, prioritising alerts, resolving incidents, and executing approved changes, to maintain network stability. Assist with documentation and collaborate with Tier 4 Engineers on long-term metric solutions.

DEPARTMENT NOC REPORTS TO: NAME XXX

SUB DEPARTMENT

Config & Analyse REPORTS TO: TITLE NOC Config & Analyse Manager

POSITION DETAILS (mark with X)

FULL-TIME: INTERN: NEW: ON SITE AND/OR HYBRID:

PART-TIME: OTHER: REPLACEMENT: REMOTE:

DETAILED JOB DESCRIPTION

Key Responsibility Areas

 Daily Escalations & Ticket Resolution

o Prioritise and address tickets from Helpdesk, Field Ops, Sales, Infrastructure and Herotel Business channels.

o Resolve issues or escalate to Tier 4 Engineers or Specialist Teams when necessary; ensure clear communication throughout.

o Support to Field Operation Teams.

 Monitoring & Alert Management

o Monitor real-time dashboards for critical alerts; validate severity and initiate remediation steps.

 Change Implementation

o Execute approved configuration changes under change-control guidelines.

o Verify post-change impact and update documentation.

 Collaboration & Handover

o Participate in shift handovers, ensuring incoming engineers have full context on open tickets and ongoing investigations.

Key Outputs

 Timely closure of support tickets.

 Coordinate change management.

 Accurate change-implementation records.

WORK EXPERIENCE & COMPETENCY

REQUIREMENTS

Experience: ≥ 3 years in network or RF support/engineering roles.

Technical Skills:

 Working knowledge in BGP, OSPF, MPLS, Routing, Switching and Mikrotik Hardware.

JD Created Date: 2025/05/02 08:21:00| JD Created By: Kobus Scholtz| JD Approved by: Coert Smit

 Experience with TCP/IP, DNS, DHCP, routers, IP routing, and switches.

 Intermediate understanding of RF Fundamentals.

 Ability to follow change-control procedures and execute configuration commands.

 Familiarity with MikroTik, Juniper, Cambium, BDCOM or Ubiquiti platforms.

Operational & Communication: Strong incident management, ticketing discipline and clear communication with stakeholders.

Teamwork & Learning: Willingness to learn RCA techniques and assist on longer-term projects under Tier 4 guidance.

EDUCATION REQUIREMENTS

Required: Grade 12

Advantageous:

Networking certifications (CCNA, MTCNA, JNICA)