Are you the kind of person who thrives on building relationships, solving problems, and making clients feel like VIPs? Do you get a buzz from turning challenges into opportunities and data into insights? If so, we’ve got the perfect stage for you to shine!

This isn’t just another support job – it’s about being the heartbeat of client success. You’ll be part of a team that values innovation, continuous improvement, and making every client interaction memorable.

If you’re ready to bring energy, creativity, and professionalism to a role where no two days are the same, we want to hear from you!

YOUR KEY RESPONSIBILITIES

• Owning client relationships like a pro – monthly check-ins, proactive support, and keeping satisfaction sky-high.
• Being the go-to problem solver – tackling queries, escalating technical issues, and collaborating across teams.
• Ensuring smooth onboarding – capturing client data, updating SLAs, and making sure everything runs like clockwork.
• Crunching numbers with flair – billing, reconciliations, and reporting that keeps everything accurate and transparent.
• Driving engagement – managing communications, supporting queries, and keeping clients connected.
• Leading special projects – surveys, launches, events, and innovation initiatives that make a real impact.

OUR REQUIRED EXPERTISE

• Degree in Public Relations, Communications or any other
• 4+ years in Customer relationship management experience (fintech, banking, payments  preferred)
• A natural communicator with strong client-facing skills.
• Organised, detail-oriented, and able to juggle multiple priorities with ease.
• Analytical mindset – you love interpreting reports and spotting trends.
• Problem-solving wizard with escalation management skills.
• Cross-functional collaborator who thrives in dynamic environments

For more roles, please have a look at our website (www.60degrees.com). or follow us on LinkedIn (https://www.linkedin.com/company/10287263/)