Role Description:   Sales & Operations Manager

Department:   Sales (Commercial)

Reports To:   Head of Partnerships or Chief Commercial Officer (to be confirmed)

Location:   Stellenbosch

Mandate:   Paymenow Group, with SmartReset as first priority

About SmartReset

Paymenow, the earned wage access and HR solutions platform that has helped over 800 000 South African workers avoid predatory lenders and high-cost credit, has set an ambitious public target: to end the debt trap for 10 million employees by 2035. To get there, it is launching SmartReset, a financial reset and resilience programme built to address the root causes of employee debt.

SmartReset combines a formal debt counselling process with one-on-one human financial coaching, and redirects the income it frees up toward savings, so employees move from getting through the month to lasting financial resilience.

Role Purpose

The Sales & Operations Manager sits in the Commercial team and is responsible for selling SmartReset and for turning every Relationship Manager (RM) introduction into a managed, tracked pipeline that moves cleanly through the Paymenow growth loop, from first conversation to signed SLA and handover to Implementation.

The first priority is SmartReset. SmartReset is sold into existing Paymenow clients who already have earned wage access live and an RM they trust. The RM opens the door, and this role leads the sales conversation from there: pitching SmartReset to HR, payroll and finance decision-makers, handling objections, negotiating and closing through to a signed SLA. The mandate is group-wide, so the same discipline applies to every Paymenow product the Commercial team sells, including EWA, EngageHR, and Savings and Rewards.

The role also owns Monday.com management for the growth loop. Every baton pass, owner, comms plan and target is documented and tracked there, and this role keeps it accurate, current and useful to the business.

Where this role sits in the growth loop

Paymenow runs every client through a four-phase growth loop with defined baton passes between teams. This role owns the operational engine of Phase 1 and the integrity of the system that tracks all four phases.

• Phase 1, Acquisition: RM identifies the opportunity and introduces SmartReset (or another Paymenow product) to their existing client. The RM stays the constant throughout.
• Your role in Phase 1: you lead the SmartReset sale from introduction to signed SLA, alongside the RM and with the group Legal resource. Legal is closed in this phase, before anything moves to Implementation.
• Baton pass 1: you pass the signed SLA, client file and implementation brief to the Head of Implementation in Monday.com. This is the first baton pass and it is yours to get right.
• Phases 2 to 4: you make sure Implementation, Activation and Engagement & Retention are tracked in Monday.com, so the business can see where every client sits at any point.

Key Responsibilities

1. SmartReset Sales (Priority)

• Work with each RM to map SmartReset opportunities across their existing client book and agree a priority list.
• Turn every RM introduction into a logged, qualified opportunity in Monday.com, with a named owner, next step and target date.
• Lead discovery meetings with the RM to understand the client's payroll set-up, employee profile and financial wellness priorities.
• Pitch and present SmartReset to HR, payroll and finance decision-makers, making a clear case for what it does for the employer and their employees.
• Handle objections, negotiate commercial terms and close opportunities through to a signed SLA.
• Own a SmartReset sales target agreed with the Chief Commercial Officer and report against it weekly.
• Prepare proposals, pricing documentation, one-page information sheets and SLAs for SmartReset opportunities.
• Follow up consistently until each opportunity is won or formally closed, and record the reason either way.
• Feed back to Marketing on what is landing with clients so the SmartReset cross-sell kit keeps improving.

2. Contracting and Legal Coordination

• Coordinate with the group Legal resource to move every SLA and set of partner terms to signature without delay.
• Track contract status in Monday.com and flag any opportunity at risk of stalling at the Legal stage.
• Make sure no opportunity passes to Implementation without a signed SLA and Legal sign-off.

3. Baton Pass : Handover to Implementation

• Prepare a complete handover pack for each signed client: SLA, client contacts, payroll information, employee numbers and any commitments made in the sale.
• Trigger the handover to the Head of Implementation in Monday.com and confirm acceptance.
• Keep the RM informed so the client experiences one joined-up team.

4. Monday.com Ownership

• Own the set-up, structure and day-to-day management of the Monday.com boards that track the growth loop, from RM introduction through to Engagement & Retention.
• Make sure every baton pass, owner, comms plan and target is documented and kept current by the relevant team.
• Maintain data quality: accurate client records, consistent stages and no stale opportunities.
• Build the dashboards and views that the Chief Commercial Officer, Head of Partnerships and Head of Growth use to run the business.
• Train and support RMs and other teams to use Monday.com consistently.

5. Group Pipeline and Sales Partner Support

• Apply the same pipeline discipline to opportunities across the full Paymenow product suite, including EWA, EngageHR, and Savings and Rewards.
• Support the Head of Partnerships with sales partner relationships: keeping partners informed, supplied with current collateral and pricing, and aligned on joint opportunities.
• Maintain accurate records of partner-generated sales, validate commission calculations and prepare quarterly commission schedules with Finance.

6. Sales Meetings, Planning and Reporting

• Coordinate weekly pipeline meetings: prepare agendas and pipeline reports, record actions and decisions, and follow up on outstanding items.
• Produce a regular pipeline wrap-up for the Commercial team and leadership, with SmartReset reported as its own line.
• Track conversion at each stage of the loop and recommend actions where opportunities are stalling.
• Support quarterly sales planning and monitor performance against agreed budgets and targets.

7. Cross-functional Collaboration

• Work closely with RMs, the Head of Implementation, the Activation Lead, the Partner Project Manager, Marketing, Legal and Finance.
• Keep sales priorities on track while making sure every team has the information it needs at the point of handover.

Key Competencies

• Consultative selling and closing
• Negotiation and influencing
• Presentation skills
• Sales operations and pipeline management
• Monday.com administration (boards, automations and dashboards)
• Relationship building and stakeholder management
• Commercial awareness
• Proposal and contract management
• Planning and organisation
• Attention to detail
• Report writing and analysis
• Problem solving
• Collaboration across teams

Qualifications & Experience

• Relevant qualification in Sales, Business, Commerce or a related field (advantageous).
• A proven track record of selling and closing B2B deals, ideally to HR, payroll or finance decision-makers.
• Experience in sales operations, business development or account management.
• Hands-on experience managing a CRM or work management platform, with Monday.com strongly preferred.
• Experience coordinating contracts or SLAs through to signature.
• Experience in financial services, fintech, employee benefits or HR technology is advantageous.
• An understanding of the South African employer and payroll environment is advantageous.

Role description:    Developer Technical Support

Department:    Technical
Reports To:       Developer Support Team Lead

Role Purpose

The Developer Technical Support role is responsible for providing hands-on technical support for the organisation's applications, systems, integrations and platforms.

The role investigates and resolves technical incidents and service requests, assists with system monitoring and troubleshooting, and works closely with Development, QA, DevOps, Product and operational teams to ensure technical issues are resolved efficiently and permanently.

The role is an important link between Technology and the wider business, ensuring that technical problems are understood, appropriately escalated and resolved with minimal impact on business operations and customers.

Key Responsibilities

1. Technical Support

• Provide day-to-day technical support for applications, platforms and integrations.
• Investigate and resolve technical incidents and service requests.
• Diagnose application, API, integration, database and system issues.
• Provide technical assistance to internal teams and business users.
• Ensure support issues are accurately logged and updated in the relevant ticketing system.
• Escalate complex or high-risk issues to the Developer Support Team Lead or Development team.

2. Incident Management

• Respond to incidents according to agreed priorities and service levels.
• Investigate incidents and identify the underlying technical issue.
• Provide regular and accurate updates on the progress of incidents.
• Escalate critical incidents immediately where there is potential business or customer impact.
• Assist with post-incident reviews and contribute to identifying preventative actions.
• Ensure incidents are properly documented before closure.

3. Application & Platform Support

• Monitor the operational health and stability of supported applications.
• Investigate application errors and performance issues.
• Assist with troubleshooting system failures.
• Support application configuration and environment-related issues.
• Identify potential risks before they result in significant business disruption.
• Assist Development and DevOps with production issues where required.

4. API, Integration & Database Support

• Investigate API failures and integration issues.
• Assist with troubleshooting data flow between systems.
• Investigate database-related issues and anomalies.
• Support technical investigations involving third-party integrations.
• Work with Development and relevant technical teams to resolve integration defects.
• Identify recurring integration problems and escalate them for permanent resolution.

5. Service Request Management

• Process technical service requests within agreed SLAs.
• Assist with:
  • User access
  • Permission changes
  • System configuration
  • Environment setup
  • Device support
  • Software installations
  • Integration requests
• Ensure requests are correctly documented and closed.
• Escalate requests requiring elevated technical access or specialist intervention.

6. Monitoring & Proactive Support

• Monitor application and platform performance.
• Monitor system alerts and failures.
• Identify unusual system behaviour and potential incidents.
• Monitor scheduled jobs and batch processing where applicable.
• Proactively investigate issues before they impact customers or business operations.
• Escalate potential system risks to the Developer Support Team Lead.

7. Development & QA Collaboration

• Work closely with Development and QA teams to investigate technical issues.
• Reproduce reported defects where possible.
• Provide Development teams with clear technical information when escalating defects.
• Assist QA with technical investigations and testing where required.
• Support production releases and deployments.
• Participate in troubleshooting during releases where appropriate.

8. Root Cause & Problem Solving

• Investigate recurring technical issues.
• Perform initial root-cause analysis.
• Identify patterns in incidents and support requests.
• Recommend improvements to prevent recurring issues.
• Escalate recurring defects to Development.
• Contribute to permanent technical solutions rather than relying on repeated workarounds.

9. Documentation & Knowledge Management

• Maintain accurate technical support documentation.
• Create and update troubleshooting guides.
• Contribute to knowledge base articles.
• Maintain relevant support procedures and runbooks.
• Document solutions to recurring technical problems.
• Share technical knowledge with the wider support team.

10. Continuous Improvement & Automation

• Identify repetitive technical support activities that could be automated.
• Recommend improvements to support processes.
• Look for opportunities to reduce manual intervention.
• Contribute ideas that improve system reliability and customer experience.
• Identify opportunities to improve first-contact resolution.
• Participate in technical improvement initiatives.

11. AI-Enabled Technical Support

• Utilise approved AI tools appropriately to improve technical investigation, troubleshooting, documentation, coding support and problem-solving.
• Use AI to improve efficiency while maintaining appropriate human review and technical standards.
• Identify opportunities where AI can automate repetitive support activities.
• Share useful AI-supported techniques and solutions with the wider technical team.
• Ensure confidential, customer and company information is handled appropriately when using AI tools.

Knowledge & Experience

Qualifications

• Diploma or Degree in Information Technology, Computer Science or related discipline.
• Relevant technical certifications advantageous.
• ITIL Foundation advantageous.
• Cloud, Microsoft or Linux certifications advantageous.

Experience

• 2–4 years' experience in Technical Support, Application Support, Software Support or a related technical environment.
• Experience troubleshooting software applications and technical systems.
• Experience working with APIs, databases and system integrations.
• Experience with ticketing systems such as Jira Service Management or Zendesk.
• Experience working alongside Development and QA teams.
• Experience in SaaS, FinTech or a technology-driven environment advantageous.

Requirements:

Standby and Working Hours

The role requires participation in a standby rotation outside of normal working hours, from 17:00 to 07:00 on weekdays, as well as over weekends. Standby will be allocated on a rotational basis, approximately once every five weeks.

During standby, the employee will be required to respond to and attend to any issues that arise and provide the necessary feedback or reporting on the resolution of the issue.

As part of this rotation, Saturday working hours are 08:00 to 12:00 and form part of the employee’s normal working hours.

Duties & Essential Job Functions

Cloud Infrastructure and Architecture

• Design and deliver Azure infrastructure components that support internal and external applications.
• Implement scalable, secure, and reliable cloud solutions within existing architectural patterns.
• Support design discussions and propose improvements for cost, security, and reliability.
• Build and maintain infrastructure as code using Bicep or Terraform.
• Maintain version control practices for infra changes.
• Design and deliver cloud shell scripts

Security, Compliance, and Governance

• Apply security controls across cloud resources.
• Run reviews for configuration risks and support remediation work.
• Support compliance with industry and regulatory standards.
• Monitor Azure usage and help assess cost options, scaling changes, and service selection.

Operations and Support

• Support incident response and root-cause analysis.
• Participate in an on-call rotation with low expected volume.
• Work with engineers in other time zones when required.

Collaboration

• Work with development teams to integrate infrastructure provisioning into CI/CD workflows.
• Support full stack engineers who handle build and deployment parts of the pipeline.
• Contribute to team improvement work and follow Kallipr processes.
• Assist with other tasks assigned by the Head of Software Engineering.

Connecting to Success

To be successful in this role, you will have

• Bachelor’s degree in a technology (Networking and Cloud preferred) field or equivalent experience.
• 4–6 years of experience building and operating Azure environments in production building and operating Azure environments in production.
• Strong understanding of SaaS, PaaS, multi-tenancy, availability, and scaling patterns.
• Solid knowledge of cloud networking, including hub-and-spoke, VPN, SD-WAN, and Azure Firewall.
• Strong hands-on experience with infrastructure as code, preferably Bicep.
• Experience with Azure DevOps pipelines for infra provisioning.
• Experience in building and maintaining the internal developer platform, running production systems reliably at scale, on-call rotations, and incident response
• Experience working in an Agile environment.
• Good communication skills.
• Strong problem-solving skills.
• Able to work well with cross-functional teams and contribute to shared outcomes.

C# Developer with PHP Experience

Contract: 6 Months
Location: Hybrid / Centurion

About the Role

Our client is seeking an experienced C# Developer with exposure to PHP to join their development team on a 6-month contract. The successful candidate will be responsible for developing, maintaining, and enhancing business-critical applications, integrations, and backend services.

This role is best suited to a developer whose primary expertise lies within the Microsoft .NET ecosystem, while also being comfortable working within PHP-based applications and supporting existing systems where required.

Key Responsibilities

• Design, develop, and maintain applications using C# and .NET.
• Develop and support backend services, APIs, and integrations.
• Enhance and maintain existing PHP applications.
• Troubleshoot and resolve application issues across multiple systems.
• Work closely with technical and business stakeholders to deliver solutions.
• Participate in code reviews and contribute to development best practices.
• Ensure applications are scalable, secure, and performant.
• Assist with system enhancements, upgrades, and modernization initiatives.

Required Skills & Experience

• 5+ years of software development experience.
• Strong commercial experience with C# and .NET/.NET Core.
• Practical PHP development experience.
• Experience building and consuming REST APIs.
• Strong SQL/database skills.
• Experience with source control tools such as Git.
• Strong debugging, troubleshooting, and problem-solving abilities.
• Experience working within Agile development environments.

Advantageous

• Angular, React, or JavaScript framework experience.
• Azure or cloud platform exposure.
• Docker and containerisation experience.
• CI/CD pipeline exposure.
• Experience working on enterprise-scale applications.

Key Attributes

• Strong analytical and problem-solving skills.
• Ability to work independently and take ownership.
• Excellent communication and collaboration skills.
• Adaptable and comfortable working across multiple technologies.
• Results-driven with a strong focus on delivery.

Candidate Profile

Ideally, we are looking for a strong .NET Developer who has worked with PHP in a commercial environment and is comfortable supporting both technologies as required. The primary focus is C#, with PHP experience being a valuable secondary skill.

Join our Team as a Senior Software Developer

Our Services

At Fuse Digital, we help our partners build digital products that people love.

Fundamental to our approach is the use of data to validate our assumptions. Continuous monitoring and analysis allow us to rapidly iterate and improve the products we build.

Our Team

Our exceptional team of Engineers and UX Designers create agile, scalable products, adapting swiftly to the evolving digital economy.

Our Customers

We partner with customers in Europe and Africa's Financial Services and tourism sectors.

The Fuse Way

Our mission to create digital products that people love drives everything we do; from the way we approach our projects to the way we interact with our clients and team members. Find out more about The Fuse Way on our website.

Our Values

• Relationships matter: We prioritise building strong, meaningful relationships with our clients and team members.
• Be Authentic: We value honesty and transparency in all our interactions.
• Take initiative, be accountable: We encourage proactive problem-solving and take responsibility for our actions.
• Dedicated to Mastery: We strive for excellence and continuous improvement in everything we do.

Our Environment

At Fuse Digital, our team is composed primarily of senior engineers who take pride in their craft and value pragmatic, high-quality solutions. We hire experienced developers who take ownership of problems and take pride in building high-quality systems.

Our engineers work closely with clients, contribute to architecture decisions, and are trusted to drive solutions rather than wait for detailed specifications.

This role may not be a good fit if you:

• Prefer detailed specifications before starting work
• Expect work to be broken down into small, predefined tasks
• Prefer highly structured environments with strict role boundaries
• Expect others to validate the correctness of your work rather than taking responsibility for testing and verifying it

If you enjoy autonomy, solving complex problems, and working with other experienced engineers, you will thrive here.

Our Ideal Candidate

We are seeking an experienced Senior Software Engineer who takes their craft seriously and values the autonomy to help us grow, scale and deliver high-quality products and services for our customers.

The ideal candidate is a proactive problem solver who is committed to excellence and values building strong relationships. Authenticity, accountability, and dedication to continuous improvement are essential traits for success in this role. If you are eager to contribute to innovative projects and grow alongside a dynamic team, we would love to hear from you.

Your Responsibilities

• Develop and maintain software including applications, database integrations, interfaces, and new functionality.
• Write clean, scalable, and high-quality code following best practices.
• Design and implement appropriate automated tests to ensure the correctness and reliability of the systems you build.
• Debug and resolve software defects and issues.
• Collaborate with cross-functional teams to define and implement new features and ensure compliance standards.
• Evaluate and adopt appropriate technologies and approaches when solving problems.
• Assist in the design and architecture of software solutions.
• Contribute to improving development processes and workflows.
• Mentor and support other developers through technical guidance and code reviews.
• Take ownership of problems from design through to delivery and production support.
• Work directly with stakeholders to understand problems and translate them into effective technical solutions.

Your Qualifications and Experience

• 10+ years building and shipping production software.
• Expertise in Object-Oriented Design, Domain-Driven Design, and Test-Driven Development.
• Experience working in Agile development environments.
• Ability to manage multiple priorities and deliver in a fast-moving environment.

Our Tech Stack

C#, .NET, Java, Angular, React, JavaScript, HTML5, CSS3, SQL Server

Our DevSecOps Tools

Visual Studio, Rider, IntelliJ IDEA, WebStorm, Git, Azure DevOps, Docker, Kubernetes, Azure, Application Insights, Slack, SonarQube

Our Location

We are a 100% remote working company, allowing you to choose where in South Africa you want to be based. We also have offices in Ireland and Mauritius.

Our Interview Process

At Fuse Digital, we value transparency about our interview process, which

consists of three stages:

• Cultural Fit Interview: A 30-minute conversation with one of our executive team members, to ensure our values align.
• Technical Assignment: A small take-home technical assignment that can be completed within a few hours. To avoid disrupting the candidate’s schedule, we allow seven days for submission. We compensate candidates for their effort with a gift voucher.
• Technical Interview: An hour-and-a-half interview with our technical leaders to understand how you think and work in a team context.