Store Operator – CTM (Branch name)

We are seeking a highly motivated, results-driven, entrepreneurial, and innovative Store Operator to oversee the day-to-day operations and sales performance of our store. This role requires a well- rounded individual capable of managing operations independently under pressure while delivering exceptional customer service and ensuring team success. Key Responsibilities:

1. Customer Service & Sales:

• Provide outstanding customer service by understanding client needs and offering product recommendations.

• Drive sales growth through proactive engagement, upselling, and building long-term client relationships.

• Manage and monitor product categories, ensuring accurate weekly stock counts and well- organized displays.

• Collaborate with the sales team to meet and exceed monthly performance targets (KPIs).

2. Operations & Inventory Management:

• Oversee stock levels, inventory processes, and warehousing operations to ensure seamless operations.

• Conduct regular stock audits in line with established procedures.

• Maintain product displays according to merchandising standards for an enhanced shopping experience.

3. Team Leadership & Administration:

• Lead, motivate, and develop the team to achieve operational excellence.

• Ensure compliance with administrative and operational protocols.

• Support the team with customer transactions and after-sales service to ensure customer satisfaction.

Minimum Requirements:

• Matric or equivalent qualification

• Entrepreneurial mindset and innovative thinking, with the ability to identify opportunities for growth.

• Responsible and accountable for achieving both operational and sales objectives.

• 2+ years of management experience within the retail environment (preferably within the group).

• Proficiency in SAP software and familiarity with Microsoft Excel and Word.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently.

• Deadline and results-driven, able to meet performance goals within set timelines.

• Fluent in English and Afrikaans with excellent communication and interpersonal skills.

• Proven success in sales with a passion for driving results.

• Ability to work independently and under pressure, maintaining focus in a fast-paced environment.

• Availability to work flexible hours, including weekends and public holidays. If you meet the above requirements and are ready to take on this exciting challenge, please submit your application …. (Contact details and closing date)

Business Analyst

1 Job Title: Business Analyst

JOB IDENTIFICATION

1. JOB TITLE Business Analyst

2. DEPARTMENT Technology

3. REPORTING TO Systems Development Manager

4. INDIRECT REPORTING N/A

5. LOCATION Cape Town - Belville

6. CONTRACT TYPE Full Time Employment

JOB PURPOSE

The Business Analyst will be required to conduct the task of understanding business change needs, assessing the business impact of those changes, capturing, analysing and documenting requirements. To support the delivery of applications, the Business Analyst will be required to:

• Support the communication and delivery of requirements with relevant business stakeholder/s.

• Testing of software applications and supporting the business through change management, training and

monitoring.

• Monitoring the progress of systems projects.

• Support the business management team with management reporting.

• Support the business applications developed by the team.

Key Performance

Indicator (KPI)

Key Result Areas/ Outputs

Business Analysis

• Define and document business functions and processes.

• Consult with management and personnel to identify, define and document business needs and

objectives, current operational procedures, problems, input and output requirements, and

levels of systems access.

• Act as a liaison between end-users and information technology team in the analysis, design,

configuration, testing and maintenance of systems to ensure optimal operational performance.

• Analyse the feasibility of and develop requirements for new systems and enhancements to

existing systems; ensures the system design fits the needs of the users.

• Track and fully document changes for functional and business specifications; write detailed

universally understood procedures for permanent records and for use in training.

• Identify opportunities for improving business processes through information systems and/or

non-system driver changes; assist in the preparation of proposals to develop new systems

and/or operational changes.

• Plan, organise and conduct business process reengineering/improvement projects and/or

management reviews.

Version 1 – September 2023

Twizza Competency Leadership

Framework

Description of Demonstrated Competencies to be successful in this role:

Effective Communication Must be able to communicate at technical level with the team and at higher level when

dealing with business stakeholders.

• Research and prepare statistical reports using data from systems. Consolidate information into

cohesive and understandable correspondence or other written form for use in management

decision-making.

Project Management

• Project manage development projects.

Change Management

• Identify process change elements.

• Develop training material and conduct formal training sessions for end user.

• Provide technical assistance in training, mentoring, and coaching staff.

• Monitoring for optimal success of project.

Quality Assurance

• Participate in testing of new system functionality.

• Participate in user acceptance testing.

Monitoring and Support

• Administer IT systems.

• Monitoring and supporting Twizza applications.

Knowledge/ Experience

Core Business Knowledge/Experience

Degree or relevant qualifications

Degree B Eng (Industrial) (advantageous)

Diploma in Business Analysis (advantageous)

Diploma or experience in software development (advantageous)

4+ years experience in business analysis, process analysis

4+ years experience in business analysis activity related to the development of bespoke web or mobile

applications

Advanced excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)

SQL experience advantageous

FMCG experience advantageous

Experience with analysis and design of business reports advantageous

Dynamics NAV / Business Central experience advantageous

Valid drivers license – Code 08

Ability to develop a systematic understanding of business process and apply it to software solutions

Must be able to identify problems and facilitate problem solving with an analytical mindset and approach

Excellent ability to multi-task between multiple projects

Excellent analytical and planning skills

Ability to adapt to change and work in fast-paced environment with cross-functional teams

Excellent interpersonal and communication skills written and verbal

Version 1 – September 2023

Concise, accurate documentation of requirements.

Developing Partnerships Develop partnerships with team member and business stakeholders to ensure optimal

and effective collaboration and teamwork.

Drive for Excellence The ability to see where improvements can be made, and the willingness to keep

encouraging the change of systems or procedures to achieve those improvements.

Ensure delivery of quality solutions.

Attention to detail.

Problem Solving Strong analytical and technical skills to assess and solve problems.

We play to win Must enjoy challenges.

WORKING CONDITIONS (Office, on site, travel)

Office, Stakeholders, local travel • 100% office-based Cape Town offices, Belville

• Travel to other depots for work or functions as required

ORGANISATIONAL STRUCTURE

Systems Development

Manager

Business Analyst