Business Analyst
1 Job Title: Business Analyst
JOB IDENTIFICATION
1. JOB TITLE Business Analyst
2. DEPARTMENT Technology
3. REPORTING TO Systems Development Manager
4. INDIRECT REPORTING N/A
5. LOCATION Cape Town - Belville
6. CONTRACT TYPE Full Time Employment
JOB PURPOSE
The Business Analyst will be required to conduct the task of understanding business change needs, assessing the business impact of those changes, capturing, analysing and documenting requirements. To support the delivery of applications, the Business Analyst will be required to:
• Support the communication and delivery of requirements with relevant business stakeholder/s.
• Testing of software applications and supporting the business through change management, training and
monitoring.
• Monitoring the progress of systems projects.
• Support the business management team with management reporting.
• Support the business applications developed by the team.
Key Performance
Indicator (KPI)
Key Result Areas/ Outputs
Business Analysis
• Define and document business functions and processes.
• Consult with management and personnel to identify, define and document business needs and
objectives, current operational procedures, problems, input and output requirements, and
levels of systems access.
• Act as a liaison between end-users and information technology team in the analysis, design,
configuration, testing and maintenance of systems to ensure optimal operational performance.
• Analyse the feasibility of and develop requirements for new systems and enhancements to
existing systems; ensures the system design fits the needs of the users.
• Track and fully document changes for functional and business specifications; write detailed
universally understood procedures for permanent records and for use in training.
• Identify opportunities for improving business processes through information systems and/or
non-system driver changes; assist in the preparation of proposals to develop new systems
and/or operational changes.
• Plan, organise and conduct business process reengineering/improvement projects and/or
management reviews.
Version 1 – September 2023
Twizza Competency Leadership
Framework
Description of Demonstrated Competencies to be successful in this role:
Effective Communication Must be able to communicate at technical level with the team and at higher level when
dealing with business stakeholders.
• Research and prepare statistical reports using data from systems. Consolidate information into
cohesive and understandable correspondence or other written form for use in management
decision-making.
Project Management
• Project manage development projects.
Change Management
• Identify process change elements.
• Develop training material and conduct formal training sessions for end user.
• Provide technical assistance in training, mentoring, and coaching staff.
• Monitoring for optimal success of project.
Quality Assurance
• Participate in testing of new system functionality.
• Participate in user acceptance testing.
Monitoring and Support
• Administer IT systems.
• Monitoring and supporting Twizza applications.
Knowledge/ Experience
Core Business Knowledge/Experience
Degree or relevant qualifications
Degree B Eng (Industrial) (advantageous)
Diploma in Business Analysis (advantageous)
Diploma or experience in software development (advantageous)
4+ years experience in business analysis, process analysis
4+ years experience in business analysis activity related to the development of bespoke web or mobile
applications
Advanced excel skills, other MS Office experience (specifically Outlook, Word, PowerPoint)
SQL experience advantageous
FMCG experience advantageous
Experience with analysis and design of business reports advantageous
Dynamics NAV / Business Central experience advantageous
Valid drivers license – Code 08
Ability to develop a systematic understanding of business process and apply it to software solutions
Must be able to identify problems and facilitate problem solving with an analytical mindset and approach
Excellent ability to multi-task between multiple projects
Excellent analytical and planning skills
Ability to adapt to change and work in fast-paced environment with cross-functional teams
Excellent interpersonal and communication skills written and verbal
Version 1 – September 2023
Concise, accurate documentation of requirements.
Developing Partnerships Develop partnerships with team member and business stakeholders to ensure optimal
and effective collaboration and teamwork.
Drive for Excellence The ability to see where improvements can be made, and the willingness to keep
encouraging the change of systems or procedures to achieve those improvements.
Ensure delivery of quality solutions.
Attention to detail.
Problem Solving Strong analytical and technical skills to assess and solve problems.
We play to win Must enjoy challenges.
WORKING CONDITIONS (Office, on site, travel)
Office, Stakeholders, local travel • 100% office-based Cape Town offices, Belville
• Travel to other depots for work or functions as required
ORGANISATIONAL STRUCTURE
Systems Development
Manager
Business Analyst