Technical Writer

• Full time
• Hybrid (2 days in office)
• Cape Town

THE GENASYS STORY

The Genasys story began in 1997 with a visionary founder who recognised that software was the key to revolutionising insurance efficiency and delivering exceptional customer experiences. From humble beginnings, we’ve grown into a recognised Insurtech leader, celebrating over 25 years of innovation. We have a strong foothold in South Africa and the UK, and our expansion into international markets is a testament to our continuous growth and impact. Our unwavering mission is to be the preferred software solutions partner to the insurance industry across Europe, Africa, and the rest of the world.

At Genasys, our core values of transparency, honesty, integrity, and personal accountability drive everything we do. We pride ourselves on delivering excellence in insurance technology, building lasting partnerships, and always doing what we say we will.

Our comprehensive and dynamic insurance management system is a testament to our commitment to innovation. It’s a modular, cloud-based solution that can be applied to any insurance business, adapting seamlessly regardless of currency, language, or destination. With our platform, clients benefit from faster product launches and an average of 34% reduction in operating costs, enabling them to transact over £3 billion in Gross Written Premium and manage over 1.5 million insurance policies globally.

Our flagship platform provides end-to-end policy administration, covering the entire insurance policy lifecycle. This includes intuitive, no-code tools for building wholesale and retail quote-and-bind journeys, seamless renewals, mid-term adjustments, and cancellations. It empowers insurers, MGAs, and brokers to create customised, optimised workflows, manage complex currency, taxation, and multiple languages across regions, and support alternative insurance models such as parametric, micro, or embedded products. The platform is truly designed for insurance, tailored to the unique needs of each business.

We believe our people are critical to our success. We are deeply committed to fostering an environment of continuous learning and development, supporting our teams to drive technological expansion and attract top talent. Join a team passionate about making insurance better for everyone through cutting-edge technology.

Find out more about us at https://www.genasystech.com/careers/

ABOUT THE ROLE

The Technical Writer is responsible for the creation of technical documentation that clarifies the product’s technical specifications, features, and benefits.

The role collaborates with various internal stakeholders, including the Development team, the Product team, the Training Department, and the Sales & Marketing department, utilizing client requirements and scope documents to create technical product documents.

The role engages with the various stakeholders to gather product information, collate this, and craft this into clear, concise technical documents that benefit the company.

KEY AREAS OF RESPONSIBILITY

Technical Documentation

• Source product information and gain an in-depth understanding of the product and documentation requirements.
• Research and gather information from subject-matter experts, and outline, organize, and develop technical product documents, manuals, and process documentation.
• Produce high-quality documentation that meets the requirements and is appropriate for the intended audience.
• Develop simple, user-friendly technical documents 

Product Documentation

• Create audience-appropriate user-friendly product documentation detailing the product, the features, how to use the features, and the benefits thereof.
• Create configuration support documents and manuals.

ABOUT YOU

Your experience and qualifications: 

•  
  • Previous working experience as a Technical Writer or similar role in a software development environment.
  • Previous working experience in the creation of technical documents for software products, which may include text, diagrams, workflows, and visuals.
  • Portfolio of evidence for Technical Writer work that can be provided.
  • Previous working experience in the review and refinement of existing technical documents.
  • Experience with documentation tools such as Confluence, Notion or similar.
  • Experience with Visual/Diagramming tools such as Visio, Lucidchart, draw.io or similar.
  • Good understanding of the SDLC and software development
  • Strong working knowledge of MS Office.

Your skills and competencies: 

• Excellent communication and interpersonal skills.
• Excellent writing, editing, and research skills.
• Strong problem-solving skills, with a keen eye for detail.
• Highly organised, resilient, and adaptable.
• Deadline-driven with the ability to undertake multiple projects.
• Ability to quickly grasp complex technical concepts and convey these into user-friendly documents (including text, images, and workflows)

Retail Sales Associate (Melbourne, Florida)

The opportunity that awaits you:

Are you someone who enjoys meeting new people and making a positive impact? As part of our team, you'll engage with community members, build awareness of our offerings, and help create valuable opportunities for growth. This is an excellent opportunity for individuals who are self-motivated, personable, and thrive in a customer-facing role.

What we offer:

• Competitive base pay with uncapped bonus opportunities based on performance.
• Paid training and ongoing coaching to help you succeed.
• Full-time and part-time opportunities available.
• Medical, dental, and vision benefits for eligible full-time employees.
• Paid time off and paid holidays.
• Career growth and advancement opportunities into leadership and sales roles.
• Professional development through customer service, sales, and marketing training.
• Supportive team environment with recognition for strong performance.
• Opportunity to represent high-quality products while building valuable customer engagement skills

Your key responsibilities:

• Build awareness of the company's products and services through direct customer engagement.
• Initiate conversations with prospective customers and identify areas of interest.
• Generate high-quality leads and schedule appointments for the sales team.
• Represent the organization professionally at community events, marketing activations, and outreach initiatives.
• Establish and maintain positive relationships with customers and members of the community.
• Educate potential customers on available offerings, promotions, and benefits.
• Consistently achieve individual and team performance goals.

Our required expertise:

• Previous experience in customer-facing roles is beneficial but not essential.
• Excellent verbal communication and relationship-building skills.
• Confident, professional, and comfortable engaging with a diverse range of people.
• Self-motivated with a proactive and results-driven approach.
• Strong interpersonal skills and the ability to create positive customer experiences.
• Positive attitude with a willingness to learn and develop professionally.
• Ability to work independently while contributing to team objectives.
• Comfortable working in a fast-paced environment and managing multiple priorities.